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Hipposerve Knowledge base

Adding a New Email Address

When you purchase a Hippo Pro Mail you will have at least one mailbox. This knowledge base covers adding a new email address to each mailbox.

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Adding a New Email Address

Introduction

When you purchase a Hippo Pro Mail you will have at least one mailbox. Before you can use this, you will need to assign an email address to each mailbox purchased. This knowledge base covers adding a new email address to each mailbox.


Login


Select the Email Service

  • Go to the Services menu and click on My Services
  • Select the Hippo Pro Email service that you would like to manage.
  • Click on the Manage Service icon

Select the correct service


Go to Your Mail Accounts

  • Click on the Accounts Button

Mail Accounts


Check your Account Quota

  • Your account quota shows you how many mailboxes (accounts) you have used against the number purchased. It also shows how much quota you have available for your emails.

Account Quota

  • If you have used all your available accounts, you will see this message.

Upgrade Email Accounts


Assign an Email

  • Assign an email by clicking on the Add mailbox Button

Add Emails

  • Complete the form below

Add Email Details

  • The username is the bit in front of the @ in your email address. e.g [email protected]
  • The password needs to meet the criteria shown.
  • The quota is in GB. This can be any value, as long as it doesn’t exceed the available quota limit of your total account. (see previous step)
  • Name of User. This is the name shown when the email is sent.
  • When you have completed this, choose Save.

Use Email

  • Once created, you can access the email by using webmail, or by adding the account to an email client such as outlook or thunderbird. This is detailed in the following Knowledge Base articles.