Information & Support

Knowledge Base

Welcome to the Hipposerve Knowledge Base, your essential resource for mastering web hosting. Here, you'll find a wealth of information, ranging from basic setup guides to advanced optimization strategies.

Technical Support

General Support

For everything that doesn't quite fit into our existing categories, this section is here to help. It's your go-to resource for any additional information you might need that isn't specifically covered in our other knowledge bases.

Sales Support

Hippo Portal

The Hippo Portal is your central hub for accessing account details, services, and payment methods. This knowledge base guides you through its features for a smooth experience.

Accounts and Billing Support

Hippo Panel

The Hippo Panel is your all-in-one tool for web hosting management, covering website setup, file uploads, backups, and SSL certificates. This knowledge base focuses on navigating the Hippo Panel’s features.

Hippo Builder

Hippo Builder

The Hippo Builder lets you create dynamic websites quickly and easily. This knowledge base helps you navigate its features.

Hipposerve Email

Hippo Pro Mail

Our advanced, high-deliverability email offers numerous features to streamline your workflow. This knowledge base assists you in utilizing these features.

Service Status

Pro Tools

Our Pro Tools offer advanced tools and services to enhance your hosting experience. This knowledge base explains how to use these services.

VPS Server

VPS Solutions

Our VPS Solutions offer the flexibility to use a server exactly as you need. This knowledge base covers the basic operations of your VPS service.

COming Soon

Hippo Reseller

Start your own hosting company by reselling our services. This knowledge base details the reselling options and operations.

COming Soon

Web Design Club

This section provides tips and tricks for members of our website design club to maximize their service experience.

 Knowledge base Disclaimer

Our services often use third-party software that receives regular updates. While we strive to keep our knowledge base current, there may occasionally be minor discrepancies between our guides and the actual interface. Screenshots might not always reflect the latest user interface, though the functionality should remain unchanged. Please report any discrepancies or omissions to support@hipposerver.co.uk.
Technical Support

Technical Support

Have a technical issue? Don't worry, our friendly support team is just a message away. Reach out, and we'll get you back on track!

Sales Support

Sales

Need assistance with sales? Our friendly support team is here to help! We can assist you with any sales-related questions or concerns you may have.

Accounts and Billing Support

Accounts / Billing

Our helpful support team is ready to assist you, and we'll make sure your accounts and billing enquiries are handled with care.

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Our Rave reviews

We're Loved by our
Trusted Customers

Simon West - Online Fishing Shop
"My website was running slowly and there were a few errors appearing on the pages. I contacted Hipposerve to use the Web Doctor service. The ...
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Simon West
Online Fishing Shop
"My website was running slowly and there were a few errors appearing on the pages. I contacted Hipposerve to use the Web Doctor service. The support I received was really great. They found the problem and fixed it quickly. Now my site is flying"
Simon West - Online Fishing Shop
Simon West
Online Fishing Shop
Jamie Dione - Voice Over Artist
"I run a small voice over company, it's more of a hobby rather than a business and I needed somewhere to host it that was ...
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Jamie Dione
Voice Over Artist
"I run a small voice over company, it's more of a hobby rather than a business and I needed somewhere to host it that was fast and reliable. My existing provider, actually one of the 'big players', was charging me a fortune with a slow service and substandard support. Hipposerve's support has been brilliant, and to top it all, I am paying less!"
Jamie Dione - Voice Over Artist
Jamie Dione
Voice Over Artist
Matthew White - MWStrength and Performance
"The service in both technical and hosting is that of premium, 5 star and the relationship I have with them is very strong....
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Matthew White
MWStrength and Performance
"The service in both technical and hosting is that of premium, 5 star and the relationship I have with them is very strong. They host and provide elite technical support for four of my businesses within the private business and health sector and have been on hand to provide both incredible support since that time began. The best investment and asset, by far, I have to my portfolio of businesses. Thank you for the fantastic support, the ongoing premium service and helping me and my business grow from the ground up. It’s meant everything, the world and every bit more. "
Matthew White - MWStrength and Performance
Matthew White
MWStrength and Performance
Steve Charman - Action Coach
"Hipposerve simply took away all the hassle I was expecting with transferring my domain names. I have had some awful experience with other well known ...
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Steve Charman
Action Coach
"Hipposerve simply took away all the hassle I was expecting with transferring my domain names. I have had some awful experience with other well known companies, but this friendly Hippo has restored my faith in hosting my own domain name. The service is excellent, and the transfer couldn't have been easier or more straight forward. Thanks so much."
Steve Charman - Action Coach
Steve Charman
Action Coach
Claire-Marie - Delightful Balloons
“Even though I pay a very small amount of money for my product, The Hippo couldn't help me enough, I wasn't made to...
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Claire-Marie
Delightful Balloons
“Even though I pay a very small amount of money for my product, The Hippo couldn't help me enough, I wasn't made to feel like I wasn't worth his time, in fact i was flattered that even though a lower paying customer I was still given the individual customer care. He was really patient and helpful. Thanks so much for helping me to sort everything I needed. Best email service ever. I'd highly recommend Hipposerve to everyone, especially people who, like myself, aren't "tech savvy". Thanks again!”
Claire-Marie - Delightful Balloons
Claire-Marie
Delightful Balloons
Brett Earp - EARPCG
Easy. Simple. Straight forward. No nonsense transaction and price was very reasonable for services provided.
Brett Earp
EARPCG
Easy. Simple. Straight forward. No nonsense transaction and price was very reasonable for services provided.
Brett Earp - EARPCG
Brett Earp
EARPCG
Jim Fletcher - JSF SEO
"Amazing support and excellent value for money. So glad I found Hipposerve after wasting money, time and effort with competitors."
Jim Fletcher
JSF SEO
"Amazing support and excellent value for money. So glad I found Hipposerve after wasting money, time and effort with competitors."
Jim Fletcher - JSF SEO
Jim Fletcher
JSF SEO
Adam Payne - TCMUK
"Highly Recommended! I cannot stress enough how good Hipposeve are, I've transferred my businesses hosting, email, etc over to them, I've recommended them to my ...
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Adam Payne
TCMUK
"Highly Recommended! I cannot stress enough how good Hipposeve are, I've transferred my businesses hosting, email, etc over to them, I've recommended them to my clients and my clients have transferred to them, no problem is an issue and it's sorted in super time. Excellent Customer Service."
Adam Payne - TCMUK
Adam Payne
TCMUK
Amy Dudbridge
I often get asked, “Is hosting included ?” The answer is yes, hosting is always included in our packages along with a free...
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Amy Dudbridge
I often get asked, “Is hosting included?” The answer is yes, hosting is always included in our packages along with a free SSL, unless the client specifically wants to continue using their own provider. It just makes life easier for our clients at the end of the day! Although, when I first started the business I didn't offer hosting as I didn't have a supplier I was 100% happy with. I tried Site ground for a while which was fine until their support got hidden deep behind a wall of “find the help you need from our knowledge hub”. Some of my requests for help started to be denied as well unless I went for a higher plan. I wasn't best pleased. I was therefore delighted to be introduced to Hipposerve I've used Hipposerve as Your Site Matters Ltd hosting supplier for more than 2 years now. My business wouldn't be the same without the knowledge that the brilliant team has mine and my clients' backs when we need support. The agency hosting service is excellent, and I'd highly recommend it to any of my fellow agencies out there. So thank you, Hipposerve. You and the Hippo Helpers are awesome and appreciated 🙏
Amy Dudbridge
Amy Dudbridge
Chris Fairgrieve - Hamptworth Seniors Golf
“Throughout my experience, I was absolutely amazed by the enthusiasm and professionalism of the team. In over 40 years in the IT industry...
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Chris Fairgrieve
Hamptworth Seniors Golf
“Throughout my experience, I was absolutely amazed by the enthusiasm and professionalism of the team. In over 40 years in the IT industry, I can genuinely say that I have never come across customer service to match it.”
Chris Fairgrieve - Hamptworth Seniors Golf
Chris Fairgrieve
Hamptworth Seniors Golf
Helen Powell - Weddings
Hipposerve have been amazing. Their email service has so many great features, like Spam Monitor, we never miss important emails anymore and we can green ...
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Helen Powell
Weddings
Hipposerve have been amazing. Their email service has so many great features, like Spam Monitor, we never miss important emails anymore and we can green list the emails we know we can trust and need to see, I would highly recommend Hipposerve for a great tool but such hard-working personal service Thank you.
Helen Powell - Weddings
Helen Powell
Weddings
Emma Sansom - Flamingo Strategies
Hipposerve are a fantastic company to work with. They host our website and have also helped some of our clients with their hosting and website ...
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Emma Sansom
Flamingo Strategies
Hipposerve are a fantastic company to work with. They host our website and have also helped some of our clients with their hosting and website transfers too. They are completely on the ball, they reply really quickly and they can't do enough to help you. I wouldn't work with anyone else and I'd highly recommend them if you want a fantastic service at a very competitive price!
Emma Sansom - Flamingo Strategies
Emma Sansom
Flamingo Strategies
Craig Blackford - Event Organiser
"I had 54 email addresses with over 25,000 emails (nearly 20GB of data) that I wanted to transfer. Hipposerve worked with me to set the best possible ...
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Craig Blackford
Event Organiser
"I had 54 email addresses with over 25,000 emails (nearly 20GB of data) that I wanted to transfer. Hipposerve worked with me to set the best possible transfer date, when things would be quiet and they worked through the night to ensure that everything was up and running by Monday morning. The new email system is far superior to our old one too. Thank you for your support"
Craig Blackford - Event Organiser
Craig Blackford
Event Organiser
Edward Glover - Expert Voice Coach
"The best thing about Hipposerve is they don't just sell you hosting and leave you to it. They actually help you personally get your website ...
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Edward Glover
Expert Voice Coach
"The best thing about Hipposerve is they don't just sell you hosting and leave you to it. They actually help you personally get your website started, and offer support in the on going updating and maintenance. It really was helpful and was great support to get going as this was my first website."
Edward Glover - Expert Voice Coach
Edward Glover
Expert Voice Coach
Will Stogdale - Boost Design
"Hipposerve have been fantastic at helping me with my client projects. His hosting service is excellent, but his customer service is world-class! Thanks for all ...
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Will Stogdale
Boost Design
"Hipposerve have been fantastic at helping me with my client projects. His hosting service is excellent, but his customer service is world-class! Thanks for all your help. I look forward to working with you regularly."
Will Stogdale - Boost Design
Will Stogdale
Boost Design
Sara Tomaszewska - Little Media Agency
"I know nothing about hosting or codes, and with Hippo, I didn't need to learn it at all! The team advised me which hosting would ...
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Sara Tomaszewska
Little Media Agency
"I know nothing about hosting or codes, and with Hippo, I didn't need to learn it at all! The team advised me which hosting would be the most ideal for my business, gave me great tips on how to improve the speed of my website and took care of all the setup. I didn't have to worry about a thing as the whole process was swift and straightforward. I would not hesitate to recommend Hipposerve to anyone!"
Sara Tomaszewska - Little Media Agency
Sara Tomaszewska
Little Media Agency
Lee - IT Techno-Phobes Limited
Such an easy company to deal with. Swift and professional service. Highly recommended.
Lee
IT Techno-Phobes Limited
Such an easy company to deal with. Swift and professional service. Highly recommended.
Lee - IT Techno-Phobes Limited
Lee
IT Techno-Phobes Limited
John Fogarty - JPF First Aid
"The work requested was completed by Hipposerve very quickly and a totally different experience compared to my previous host. If you are looking to renew ...
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John Fogarty
JPF First Aid
"The work requested was completed by Hipposerve very quickly and a totally different experience compared to my previous host. If you are looking to renew your hosting, maybe looking to update your website or even starting out then I can highly recommend Hipposerve. Thank you to the team at Hipposerve for a great customer experience."
John Fogarty - JPF First Aid
John Fogarty
JPF First Aid
Sasha Hollis - Great and Small Antiques
"I didn't know anything about setting up a website. Once I bought my package I contacted customer support and they were able to guide me ...
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Sasha Hollis
Great and Small Antiques
"I didn't know anything about setting up a website. Once I bought my package I contacted customer support and they were able to guide me through the process of creating my website with their web builder. I am really pleased with the result."
Sasha Hollis - Great and Small Antiques
Sasha Hollis
Great and Small Antiques
Julie Cameron - Action Coach
"Amazing Service - nothing too much trouble and explained everything in language I could understand! Thank you"
Julie Cameron
Action Coach
"Amazing Service - nothing too much trouble and explained everything in language I could understand! Thank you"
Julie Cameron - Action Coach
Julie Cameron
Action Coach
Michael Gaukroger - Ventnor Enhancement Fund
"I am the chairman of a small charity. Hipposerve advertise that they host charity websites for free so, having designed a website myself, I contacted ...
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Michael Gaukroger
Ventnor Enhancement Fund
"I am the chairman of a small charity. Hipposerve advertise that they host charity websites for free so, having designed a website myself, I contacted Hipposerve and this was confirmed. Our charity has had to pay for nothing but the domain we chose to use. The service I have received from Hipposerve has been outstanding. The website I had designed needed to be transferred to the WordPress platform. This was done by Hipposerve absolutely free-of-charge and the website became live within two days of ordering the domain. My contact at Hipposerve has been quick to respond to email enquiries and has provided as much help as one could possibly expect. Who could ask for more?"
Michael Gaukroger - Ventnor Enhancement Fund
Michael Gaukroger
Ventnor Enhancement Fund
Brett Sheldon - YBW
All I can say is WOW (and that's a good WOW btw …) I engaged Hipposerve for our site a little over 5 weeks ago...
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Brett Sheldon
YBW
All I can say is WOW (and that's a good WOW btw…) I engaged Hipposerve for our site a little over 5 weeks ago, and all I can do is sing their praises—they have been truly phenomenal. Professionally I know lots of web design agencies and have used various companies over the years, but for our latest project I decided to use Jason and Hipposerve off the back of glowing testimonials of a number of clients of mine. And the service has been first class. Given a very tight deadline, a bigger and more complex site than most and a high spec list, they absolutely smashed it – in 3 weeks… Above and beyond my expectations. Cannot recommend highly enough, only with I could issue 6 stars….
Brett Sheldon - YBW
Brett Sheldon
YBW
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Our Knowledge Base Collection is Growing

We're sprucing up our knowledge base, so you might not find everything just yet. But don’t worry—our Hippo Helpers are busy adding new articles for you!
In the meantime, if you can't find the help you need, drop our support desk a line.

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