Last Updated: 27/12/21
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of programme code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Advertising cookies
We do not use any advertising cookies on this website.
5.3 Social media buttons
On our website we have included buttons for Facebook, Twitter, LinkedIn and Instagram to promote webpages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, Twitter, LinkedIn and Instagram. These buttons work using pieces of code coming from Facebook, Twitter, LinkedIn and Instagram themselves. This code places cookies. These social media buttons also can store and process certain information, so a personalized advertisement can be shown to you.
Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook, Twitter, LinkedIn and Instagram are located in the United States.
6. Placed cookies.
This is the list of placed cookies on our website. We aim to update this list monthly.
|__cf_bm||30 minutes||This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.|
|__cfruid||session||Cloudflare sets this cookie to identify trusted web traffic.|
|__gads||1 year 24 days||The __gads cookie, set by Google, is stored under DoubleClick domain and tracks the number of times users see an advert, measures the success of the campaign and calculates its revenue. This cookie can only be read from the domain they are set on and will not track any data while browsing through other sites.|
|__gpi||1 year 24 days||No description|
|_calendly_session||21 days||Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar.|
|_ga||2 years||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.|
|_ga_*||1 year 1 month 4 days||This cookie is installed by Google Analytics.|
|_ga_J12V6CWX04||2 years||This cookie is installed by Google Analytics.|
|_gat_gtag_UA_*||1 minute||Set by Google to distinguish users.|
|_gat_gtag_UA_72806409_18||1 minute||Set by Google to distinguish users.|
|_gid||1 day||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.|
|_pendo_guides_blocked.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9||never||Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics.|
|_pendo_visitorId.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9||never||Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics.|
|ajs_anonymous_id||never||This cookie is set by Segment to count the number of people who visit a certain site by tracking if they have visited before.|
|ajs_group_id||never||This cookie is set by Segment to track visitor usage and events within the website.|
|ajs_user_id||never||This cookie is set by Segment to help track visitor usage, events, target marketing, and also measure application performance and stability.|
|cf_ob_info||past||The cf_ob_info cookie is set by Cloudflare to provide information on HTTP Status Code returned by the origin web server, the Ray ID of the original failed request and the data center serving the traffic.|
|cf_use_ob||past||Cloudflare sets this cookie to improve page load times and to disallow any security restrictions based on the visitor's IP address.|
|CONSENT||2 years||YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.|
|cookielawinfo-checkbox-advertisement||1 year||Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .|
|cookielawinfo-checkbox-analytics||0||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".|
|cookielawinfo-checkbox-functional||0||11 months||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".|
|cookielawinfo-checkbox-necessary||0||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".|
|cookielawinfo-checkbox-others||0||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.|
|cookielawinfo-checkbox-performance||0||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".|
|CookieLawInfoConsent||1 year||No description|
|debug||never||No description available.|
|DEVICE_INFO||5 months 27 days||No description|
|DSID||1 hour||This cookie is set by DoubleClick to note the user's specific user identity. It contains a hashed/encrypted unique ID.|
|IDE||1 year 24 days||Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.|
|m||2 years||No description available.|
|referrer_user_id||14 days||No description available.|
|test_cookie||15 minutes||The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.|
|VISITOR_INFO1_LIVE||5 months 27 days||A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.|
|VISITOR_PRIVACY_METADATA||5 months 27 days||Description is currently not available.|
|YSC||session||YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.|
|yt-remote-connected-devices||never||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|yt-remote-device-id||never||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|yt.innertube::nextId||never||This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.|
|yt.innertube::requests||never||This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.|
Looking After Our Customers
Use our hassle free legal info dashboard below to browse through our various terms and conditions.
Terms & Conditions
General terms and conditions relating to the use of our services. You need to agree to these before we supply a service to you.
Acceptable Use Policy
Acceptable use when using our services, in terms of disk space and bandwidth and other conditions
Domain Names T&C's
Terms and conditions related to the purchase and use of domain names.
General terms and conditions relating to the use of our cookies on our website and sales interface.
How we ensure that customer and site visitor data is protected.
Information relating to the charging of our services
Special Offer Policy
Information and terms relating to any special offers that are available with Hipposerve.
Information and Terms relating to the usage of our services
Service Level Agreement (SLA)
Our SLA to our customers.
Union House, 111 New Union Street
Coventry, West Midlands
+44 0330 043 1502
Hipposerve - Hassle-Free FAQ's
Here are some answers to Frequently Asked Questions.
I already have a domain name, can I transfer this to you?
Yes, you can. There are different ways to do this depending on the type of domain name that you have, but our automated systems do most of the work for you. You will have to contact your existing domain registrar and tell them that you wish to move, and then our systems can do the rest. It takes a few days for the transfer to take place.
Can I upgrade a package, if I outgrow it?
Yes, you can automatically upgrade a package and you will be charged pro-rata from the time that you upgrade. If you are unsure what do do, just give us a call and we can go through the process with you.
Can I downgrade a package, if I am not using all the facilities?
Is is possible to downgrade all or hosting plans. However if you have purchased a 1 or 3 year discounted plans we will be unable to refund the difference and the price will be updated at the start of the next billing cycle. See our terms and conditions for further details.
What's the difference between shared hosting and other hosting plans
Shared hosting is a low-cost web hosting solution suitable for the vast majority of personal, community and small business websites. Whilst you have your own private space, resources are shared between other users on the server.
For customers with demanding or high traffic sites, or for those looking to host a web sites with faster speeds our Business Pro or VPS hosting is recommended. These are fully managed for you, and as always, hassle free.
What control panels does your hosting come with?
Our shared hosting plans all currently come with cPanel, which is perfect for managing all aspects of your website.
Our Business Pro plans come with a choice of Plesk or cPanel depending on your requirements.
Our VPS and Dedicated server solutions come with a range of control panels and software installation options suitable for individual needs. These can be customised for specific purposes by our Hippo Helper team.
How long does it take to set up an account?
It is worth remembering if you purchase a new domain name or transfer an existing name to us DNS propagation can take up to 72 hours. This is beyond our control.
What billing cycles do you offer?
On most of our products we offer monthly, annual or 3 year billing cycles.
In most cases, the longer the billing cycle, the more money you save.
Is my account backed up?
Whilst we backup our servers in the event of catastrophic failure, we do not provide these to customers to restore their services as a result of individual account failures.
We would always recommend that customers purchase one of our Hippo Care plans during the order process, which includes a full account nightly backup, with 30 day retention.
What payment methods do you accept?
We accept all major credit cards, direct debit and more than 50 different cryptocurrency coins.
We are also able to accept BACS payments by arrangement for annual or 3 yearly billing cycles only.
Can I resell my web space?
We offer specific hosting plans for web designers and developers who want to publish more than one website.
Significant savings can be had by signing up to one of these packages.
The more sites you add, the cheaper each site becomes!
We also take care of all the techie work, so you can get on with your design business
Can I have additional domains pointed at my account?
Yes, we actually recommend it. The more versions of your business name that you have parked or being used as an alias, the less chance there is of someone else using that name and passing themselves off as you.
All our packaged allow multiple domain name parking and our technical team will help you set it up.
Can I run an ecommerce site?
Of course, we support and are able to offer advice on a range of E-Commerce solutions.