Our website problem diagnosis and repair service is designed for anyone experiencing unexpected issues with their website's performance or functionality.
We will provide a before and after report using a leading website performance analysis tool, allowing you to clearly see the improvements made.
Full Website Check
We will look over your website carefully to determine what is wrong and how long it will take to fix. Before we start any work we also do a full backup of your site.
Performance Audit
We will conduct a thorough performance audit to ensure that your website operates at the optimal speed permitted by your hosting environment.
Security Audit
We will conduct a comprehensive security audit on all websites and implement necessary improvements, all included within the cost of the service provided
No Fix - No Fee
If we are unable to resolve the issues with your site for any reason, you will not be charged, and we will fully refund any deposits you have already paid.
Terms & Conditions apply on all products, offers & domains. Click for details. Prices exclude VAT.
Moving your email doesn’t have to be a headache. Ensuring your DNS is properly configured and all your old emails are safely transferred is crucial, but with Hippo Mail, you’re not alone. We’re here to help upgrade your email experience with our FREE email migration service, guiding you every step of the way. We’ll work closely with you to come up with a personalized plan and timeline that fits just right.
During the transfer process we :
Set up your new mailboxes with any additions you require.
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Update your DNS so new emails come to your new mail boxes
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Transfer your old emails and folders to the new accounts
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Test everything works before we switch the service over.
'hipposerve' is your chosen element of the domain name, the core of your web identity; and
'.co.uk', a top-level domain (TLD), categorizes the site as commercial. Each part plays a crucial role in your site's online presence and brand recognition.
Secure Your Site: Simple Steps to Strengthen Website Safety
The biggest vulnerability for a website can often be the site itself.
It's crucial to use strong passwords and, whenever possible, enable Two-Factor Authentication for your accounts.
Additionally, installing Anti-Malware software can provide an extra layer of security. Always ensure that any applications you use, like WordPress, are updated regularly to protect against threats.
It couldn't be easier to start work repairing a broken or underperforming website. Just click on the relevant product above, and we will be in touch within 2 working days, with a plan of action.
If, however, you still have a few questions regarding your website, feel free to just give us a call, or complete the form opposite,
Although it has not occurred to date, if we are unable to resolve your issue—such as in cases of complete data loss—we will refund any fees that you have paid. Alternatively, we can assist in devising a plan to help you rebuild your website from scratch.
ttDo you need our admin passwords?
To effectively address your issue, we require full access to both your hosting server and website backend. If you are a Hipposerve customer, we can access the necessary areas without requiring additional login credentials.
For your security, we recommend changing your password before sharing it with us and using an encrypted password sending service such as password.link. We take data security seriously; your passwords are stored in encrypted form and are removed from our servers upon completion of the work.
ttIs there a minimum fee for the Website Doctor service?
Yes, the Hippo Doctor Plan includes a minimum fee equivalent to one hour of work for any fix we perform. Subsequent work is billed in 15-minute increments. All charges will be detailed clearly in the estimate you receive.
ttHow long does it take to fix the problem?
The time required to resolve an issue varies depending on its complexity. While some problems can be resolved in under an hour, others may require 5 to 6 hours of work. On average, most issues are fixed within 3 hours.
ttWhat if you find an additional problem?
If we identify any additional issues with your website during our work, we will promptly inform you and provide a clear explanation of the problem. We will also outline any potential additional costs involved in resolving these issues before proceeding
ttAre license updates included?
No, license updates are not included. If we determine that an issue is due to an expired license for a purchased plugin, you will need to renew the license yourself to resolve the problem.
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Our Rave reviews
We're Loved by our Trusted Customers
★★★★★
"I run a small voice over company, it's more of a hobby rather than a business and I needed somewhere to host it that was ...
"I run a small voice over company, it's more of a hobby rather than a business and I needed somewhere to host it that was fast and reliable. My existing provider, actually one of the 'big players', was charging me a fortune with a slow service and substandard support. Hipposerve's support has been brilliant, and to top it all, I am paying less!"
Jamie Dione
Voice Over Artist
★★★★★
"Hipposerve have been fantastic at helping me with my client projects. His hosting service is excellent, but his customer service is world-class! Thanks for all ...
"Hipposerve have been fantastic at helping me with my client projects. His hosting service is excellent, but his customer service is world-class! Thanks for all your help. I look forward to working with you regularly."
Will Stogdale
Boost Design
★★★★★
"I didn't know anything about setting up a website. Once I bought my package I contacted customer support and they were able to guide me ...
"I didn't know anything about setting up a website. Once I bought my package I contacted customer support and they were able to guide me through the process of creating my website with their web builder. I am really pleased with the result."
Sasha Hollis
Great and Small Antiques
★★★★★
"The service in both technical and hosting is that of premium, 5 star and the relationship I have with them is very strong....
"The service in both technical and hosting is that of premium, 5 star and the relationship I have with them is very strong. They host and provide elite technical support for four of my businesses within the private business and health sector and have been on hand to provide both incredible support since that time began. The best investment and asset, by far, I have to my portfolio of businesses. Thank you for the fantastic support, the ongoing premium service and helping me and my business grow from the ground up. It’s meant everything, the world and every bit more. "
Matthew White
MWStrength and Performance
★★★★★
I often get asked, “Is hosting included ?” The answer is yes, hosting is always included in our packages along with a free...
I often get asked, “Is hosting included?”
The answer is yes, hosting is always included in our packages along with a free SSL, unless the client specifically wants to continue using their own provider.
It just makes life easier for our clients at the end of the day!
Although, when I first started the business I didn't offer hosting as I didn't have a supplier I was 100% happy with. I tried Site ground for a while which was fine until their support got hidden deep behind a wall of “find the help you need from our knowledge hub”. Some of my requests for help started to be denied as well unless I went for a higher plan. I wasn't best pleased.
I was therefore delighted to be introduced to Hipposerve I've used Hipposerve as Your Site Matters Ltd hosting supplier for more than 2 years now. My business wouldn't be the same without the knowledge that the brilliant team has mine and my clients' backs when we need support. The agency hosting service is excellent, and I'd highly recommend it to any of my fellow agencies out there.
So thank you, Hipposerve. You and the Hippo Helpers are awesome and appreciated 🙏
"The best thing about Hipposerve is they don't just sell you hosting and leave you to it. They actually help you personally get your website started, and offer support in the on going updating and maintenance. It really was helpful and was great support to get going as this was my first website."
Edward Glover
Expert Voice Coach
★★★★★
All I can say is WOW (and that's a good WOW btw …) I engaged Hipposerve for our site a little over 5 weeks ago...
All I can say is WOW (and that's a good WOW btw…)
I engaged Hipposerve for our site a little over 5 weeks ago, and all I can do is sing their praises—they have been truly phenomenal.
Professionally I know lots of web design agencies and have used various companies over the years, but for our latest project I decided to use Jason and Hipposerve off the back of glowing testimonials of a number of clients of mine.
And the service has been first class.
Given a very tight deadline, a bigger and more complex site than most and a high spec list, they absolutely smashed it – in 3 weeks…
Above and beyond my expectations.
Cannot recommend highly enough, only with I could issue 6 stars….
Brett Sheldon
YBW
★★★★★
“Even though I pay a very small amount of money for my product, The Hippo couldn't help me enough, I wasn't made to...
“Even though I pay a very small amount of money for my product, The Hippo couldn't help me enough, I wasn't made to feel like I wasn't worth his time, in fact i was flattered that even though a lower paying customer I was still given the individual customer care. He was really patient and helpful. Thanks so much for helping me to sort everything I needed. Best email service ever. I'd highly recommend Hipposerve to everyone, especially people who, like myself, aren't "tech savvy". Thanks again!”
Claire-Marie
Delightful Balloons
★★★★★
“Throughout my experience, I was absolutely amazed by the enthusiasm and professionalism of the team. In over 40 years in the IT industry...
“Throughout my experience, I was absolutely amazed by the enthusiasm and professionalism of the team. In over 40 years in the IT industry, I can genuinely say that I have never come across customer service to match it.”
Chris Fairgrieve
Hamptworth Seniors Golf
★★★★★
"I know nothing about hosting or codes, and with Hippo, I didn't need to learn it at all! The team advised me which hosting would ...
"I know nothing about hosting or codes, and with Hippo, I didn't need to learn it at all! The team advised me which hosting would be the most ideal for my business, gave me great tips on how to improve the speed of my website and took care of all the setup. I didn't have to worry about a thing as the whole process was swift and straightforward. I would not hesitate to recommend Hipposerve to anyone!"
Sara Tomaszewska
Little Media Agency
★★★★★
"My website was running slowly and there were a few errors appearing on the pages. I contacted Hipposerve to use the Web Doctor service. The ...
"My website was running slowly and there were a few errors appearing on the pages. I contacted Hipposerve to use the Web Doctor service. The support I received was really great. They found the problem and fixed it quickly. Now my site is flying"
Simon West
Online Fishing Shop
★★★★★
"Hipposerve simply took away all the hassle I was expecting with transferring my domain names. I have had some awful experience with other well known ...
"Hipposerve simply took away all the hassle I was expecting with transferring my domain names. I have had some awful experience with other well known companies, but this friendly Hippo has restored my faith in hosting my own domain name. The service is excellent, and the transfer couldn't have been easier or more straight forward. Thanks so much."
Steve Charman
Action Coach
★★★★★
Hipposerve have been amazing. Their email service has so many great features, like Spam Monitor, we never miss important emails anymore and we can green ...
Hipposerve have been amazing. Their email service has so many great features, like Spam Monitor, we never miss important emails anymore and we can green list the emails we know we can trust and need to see,
I would highly recommend Hipposerve for a great tool but such hard-working personal service
Thank you.
Helen Powell
Weddings
★★★★★
"Amazing support and excellent value for money. So glad I found Hipposerve after wasting money, time and effort with competitors."
Jim Fletcher
JSF SEO
★★★★★
"Amazing support and excellent value for money. So glad I found Hipposerve after wasting money, time and effort with competitors."
Jim Fletcher
JSF SEO
★★★★★
Hipposerve are a fantastic company to work with. They host our website and have also helped some of our clients with their hosting and website ...
Hipposerve are a fantastic company to work with. They host our website and have also helped some of our clients with their hosting and website transfers too. They are completely on the ball, they reply really quickly and they can't do enough to help you. I wouldn't work with anyone else and I'd highly recommend them if you want a fantastic service at a very competitive price!
Emma Sansom
Flamingo Strategies
★★★★★
Easy. Simple. Straight forward.
No nonsense transaction and price was very reasonable for services provided.
Brett Earp
EARPCG
★★★★★
Easy. Simple. Straight forward.
No nonsense transaction and price was very reasonable for services provided.
Brett Earp
EARPCG
★★★★★
"Highly Recommended! I cannot stress enough how good Hipposeve are, I've transferred my businesses hosting, email, etc over to them, I've recommended them to my ...
"Highly Recommended! I cannot stress enough how good Hipposeve are, I've transferred my businesses hosting, email, etc over to them, I've recommended them to my clients and my clients have transferred to them, no problem is an issue and it's sorted in super time. Excellent Customer Service."
Adam Payne
TCMUK
★★★★★
"Amazing Service - nothing too much trouble and explained everything in language I could understand! Thank you"
Julie Cameron
Action Coach
★★★★★
"Amazing Service - nothing too much trouble and explained everything in language I could understand! Thank you"
Julie Cameron
Action Coach
★★★★★
"The work requested was completed by Hipposerve very quickly and a totally different experience compared to my previous host. If you are looking to renew ...
"The work requested was completed by Hipposerve very quickly and a totally different experience compared to my previous host. If you are looking to renew your hosting, maybe looking to update your website or even starting out then I can highly recommend Hipposerve. Thank you to the team at Hipposerve for a great customer experience."
John Fogarty
JPF First Aid
★★★★★
"I had 54 email addresses with over 25,000 emails (nearly 20GB of data) that I wanted to transfer. Hipposerve worked with me to set the best possible ...
"I had 54 email addresses with over 25,000 emails (nearly 20GB of data) that I wanted to transfer. Hipposerve worked with me to set the best possible transfer date, when things would be quiet and they worked through the night to ensure that everything was up and running by Monday morning. The new email system is far superior to our old one too. Thank you for your support"
Craig Blackford
Event Organiser
★★★★★
"I am the chairman of a small charity. Hipposerve advertise that they host charity websites for free so, having designed a website myself, I contacted ...
"I am the chairman of a small charity. Hipposerve advertise that they host charity websites for free so, having designed a website myself, I contacted Hipposerve and this was confirmed. Our charity has had to pay for nothing but the domain we chose to use. The service I have received from Hipposerve has been outstanding. The website I had designed needed to be transferred to the WordPress platform. This was done by Hipposerve absolutely free-of-charge and the website became live within two days of ordering the domain. My contact at Hipposerve has been quick to respond to email enquiries and has provided as much help as one could possibly expect. Who could ask for more?"
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