With our products, you have the flexibility to choose from monthly, annual, or 3-year billing cycles. And here's a great tip: the longer your billing cycle, the more you save. It's all about giving you options that fit your needs and budget.

Upgrading your package with us is super easy! You can do it anytime through the Hippo Portal™, and we'll only charge you for the time you use after the upgrade. Need to downgrade? No problem, as long as your chosen plan has the required storage space. Just remember, we can't offer refunds for unused time in your billing cycle. If you're not sure what's best for you, just give us a call. We're here to walk you through the process and help you make the right choice.

Yes, you can install your own custom version of Minecraft on our servers. While our Minecraft plans are primarily optimized for the four pre-installed versions of Minecraft, we offer highly customizable options with our Business Smart VPS and Premium VPS server plans. These plans provide the flexibility to configure the server exactly as you need, allowing you to run any version of Minecraft you desire.

At Hipposerve, we understand that managing bandwidth can sometimes feel like walking a tightrope. But don't worry, we've got your back! Our monthly bandwidth quotas are exceptionally generous, so it's quite rare for our users to even brush against these limits. However, if you do find yourself in this uncommon scenario, here's what you can expect:

1. Proactive Communication: Before you even reach your bandwidth limit, we'll notify you. We believe in keeping you informed so you can make the best decisions without any last-minute hassles.
2. You've Got Options: If you're nudging up against your limit, here’s what you can do:
   • Upgrade Your Plan: If your usage consistently trends higher, moving up to the next tier is a breeze. This not only gives you more bandwidth but also provides additional resources to support your growing needs.
   • One-Time Extra Bandwidth: Just a spike in your usage? We offer the flexibility to accommodate this with additional bandwidth at an extra cost, billed only for what you use beyond your quota which is just £0.05 per additional GB of data transferred in a given month.
     
3. Continued Service: Surpassing your bandwidth limit with us doesn’t mean your services are interrupted. Your online presence remains uninterrupted and as robust as ever.

While it's quite rare to exceed our generous bandwidth allocations, we've designed these measures to ensure that even in those unusual instances, you have the flexibility and support to keep things running smoothly.

We definitely recommend securing multiple versions of your business name as domain names. By parking these domains or using them as aliases, you significantly reduce the risk of someone else using your name and impersonating your business. Plus, all our packages include the option for multiple domain name parking, and our technical team is always ready to help you set everything up. It's a smart move to protect your brand and we're here to make it easy for you!

With your Hippo Minecraft VPS, we provide comprehensive support for the server infrastructure to ensure optimal performance and reliability. Your server will come pre-installed with the Minecraft software of your choice, streamlining the initial setup process.

However, it is important to note that the configuration and management of your Minecraft server are your responsibilities. This includes setting up game modes, managing player access, and customizing the server settings. A basic level of knowledge in server management is required for these tasks.

While we are committed to ensuring the server runs smoothly at a hardware and connectivity level, we do not offer support for the day-to-day running and maintenance of the Minecraft software itself.