Hippo Care - Managed WordPress

1. Hippo Care Silver - Backup Only

Renewal

The services provided are renewed automatically. If you do not wish to renew your service, you can cancel at any time in the customer portal.

Encrypted Backup

Our backups are all encrypted for your security before being remotely stored on Amazon's AWS secure storage.

Full backups are taken nightly and retained for 30 days. In addition, a backup is taken prior to any site update being made. These backups are also retained for 30 days.

Should and issue arise with your website, and you wish to restore it to an earlier point, contact our emergency team at [email protected] or phone us on 0330 043 1502, and one of our technicians will be on hand to support you.

The backup service and is based on reasonable use. Where the total 30-day backup set exceeds 10 GB, you may be asked to pay an additional fee of £1.99 per additional 10 GB per month.

If you wish to increase the backup retention period, this can be completed for an additional fee of £1.99 per addition 10 days, per month.

All prices quoted exclude VAT @ 20%

Termination / Cancellation

On termination or cancellation of this product, all stored backups are removed from our systems. If you require a backup of your data it is advisable to download a copy from your Hippo Portal, prior to termination or cancellation.

2. Hippo Care Gold

Renewal

The services provided are renewed automatically. If you do not wish to renew your service, you can cancel at any time in the customer portal.

Encrypted Backup

Our backups are all encrypted for your security before being remotely stored on Amazon's AWS secure storage.

Full backups are taken nightly and retained for 30 days. In addition, a backup is taken prior to any site update being made. These backups are also retained for 30 days.

Should and issue arise with your website, and you wish to restore it to an earlier point, contact our emergency team at [email protected] or phone us on 0330 043 1502, and one of our technicians will be on hand to support you.

The backup service and is based on reasonable use. Where the total 30-day backup set exceeds 10 GB, you may be asked to pay an additional fee of £1.99 per additional 10 GB per month.

If you wish to increase the backup retention period, this can be completed for an additional fee of £1.99 per addition 10 days, per month.

Content Update Service

Our Hippo Care - Managed Website Gold Subscription includes up to 4 content updates per month. Each month is defined as a calendar month. If the 4 updates are not used within this period, they can not be rolled over into subsequent calendar months.

For the purposes of this service, Hipposerve defines a content update as:

• A blog post, including images
• Updating existing text or images
• Adding text or images to existing pages
• Updating or adding to other elements within the website.

A content update does not include any additional design work, addition of web pages, updates to the menu or site structure, addition of plugins and set up of additional services. These services can be provided at our standard website development rate of £59 per hour, billable in 15 minute increments.

Additional updates, above and beyond the 4 included updates, can be provided at our standard website development rate of £59 per hour, billable in 15 minute increments.

Hipposerve does not provide copy (text or images), which should be provided by the customer. When you wish to make an update, you should notify us at [email protected]. and provide all the copy required.

Hipposerve makes every effort to proofread the copy for spelling and grammatical errors, but the responsibility for the final check lies with the customer. Hipposerve can accept no responsibility for losses incurred, due to errors in any published update.

All prices quoted exclude VAT @ 20%

Termination / Cancellation

On termination or cancellation of this product, all stored backups are removed from our systems. If you require a backup of your data it is advisable to download a copy from your Hippo Portal, prior to termination or cancellation.

2. Hippo Care Platinum

Renewal

The services provided are renewed automatically. If you do not wish to renew your service, you can cancel at any time in the customer portal.

Encrypted Backup

Our backups are all encrypted for your security before being remotely stored on Amazon's AWS secure storage.

Full backups are taken nightly and retained for 30 days. In addition, a backup is taken prior to any site update being made. These backups are also retained for 30 days.

Should and issue arise with your website, and you wish to restore it to an earlier point, contact our emergency team at [email protected] or phone us on 0330 043 1502, and one of our technicians will be on hand to support you.

The backup service and is based on reasonable use. Where the total 30-day backup set exceeds 10 GB, you may be asked to pay an additional fee of £1.99 per additional 10 GB per month.

If you wish to increase the backup retention period, this can be completed for an additional fee of £1.99 per addition 10 days, per month.

Content Update Service

Our Hippo Care - Managed Website Platinum Subscription includes up to 6 content updates per month. Each month is defined as a calendar month. If the 6 updates are not used within this period, they can not be rolled over into subsequent calendar months.

For the purposes of this service, Hipposerve defines a content update as:

• A blog post, including images
• Updating existing text or images
• Adding text or images to existing pages
• Updating or adding to other elements within the website.

Ecommerce Update Service

Our Hippo Care - Managed Website Platinum Subscription also includes updates to your ecommerce platform.

For the purposes of this service, Hipposerve defines a content update as:

• Adding new products to your platform (6 per month)
• Updating product images or descriptions (6 per month)
• Updating product prices (10 per month)
• Providing transaction or sales reports. (1 per month)

A content update does not include any additional design work, addition of web pages, updates to the menu or site structure, addition of plugins and set up of additional services. These services can be provided at our standard website development rate of £59 per hour, billable in 15 minute increments.

Additional updates, above and beyond the 6 included updates, can be provided at our standard website development rate of £59 per hour, billable in 15 minute increments.

Hipposerve does not provide copy (text or images), which should be provided by the customer. When you wish to make an update, you should notify us at [email protected]. and provide all the copy required.

Hipposerve makes every effort to proofread the copy for spelling and grammatical errors, but the responsibility for the final check lies with the customer. Hipposerve can accept no responsibility for losses incurred, due to errors in any published update.

All prices quoted exclude VAT @ 20%

Termination / Cancellation

On termination or cancellation of this product, all stored backups are removed from our systems. If you require a backup of your data it is advisable to download a copy from your Hippo Portal, prior to termination or cancellation.