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Power Your Website

Great value domain names, from 99p and Fast, reliable and secure web hosting that is designed to grow as you grow.

Management & Design

Not only can we fully manage your website we also  specialise in great value design services for individuals and businesses starting out online

Keep in Touch

Professional email and collaboration solutions that will not let you down, all with 30 day email backup included.

Engagement & Growth

With comprehensive SEO, copywriting and social media engagement plans, we can make sure your online investment gets noticed!

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Working with You

Cookie Policy

How We Track Your Data

Outlining the use of cookies on this website, for the purposes of data tracking and enhancing user experience.

Hipposerve - Hassle-Free Hosting

Use of Cookies and Data Tracking

Last Updated:  21/11/21

Hipposerve Digital Services Limited, uses a range of cookies outlined in this cookie policy to enhance user and customer experience whilst using our services.

 

1. Introduction

Our website, https://hipposerve.co.uk (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

 

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

 

3. What are scripts?

A script is a piece of programme code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

 

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

 

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Advertising cookies

We do not use any advertising cookies on this website.

5.3 Social media buttons

On our website we have included buttons for Facebook, Twitter, LinkedIn and Instagram to promote webpages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, Twitter, LinkedIn and Instagram. These buttons work using pieces of code coming from Facebook, Twitter, LinkedIn and Instagram themselves. This code places cookies. These social media buttons also can store and process certain information, so a personalized advertisement can be shown to you.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook, Twitter, LinkedIn and Instagram are located in the United States.

 

6. Placed cookies

This is the list of placed cookies on our website. We aim to update this list monthly.

Cookie Domain Type Description Duration
WHMCSRpAgLmSJUvSZ hipposerve.co.uk Other No description session
NID .google.com Advertisement This cookie is used to a profile based on user’s interest and display personalized ads to the users. 6 months
_ga_J12V6CWX04 .hipposerve.co.uk Analytics This cookie is installed by Google Analytics. 2 years
_ga .hipposerve.co.uk Analytics This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. 2 years
_gid .hipposerve.co.uk Analytics This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymous form. 1 day
_gat .hipposerve.co.uk Performance This cookie is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites. 1 minute
_gat_gtag_UA_72806409_18 .hipposerve.co.uk Analytics This cookie is set by Google and is used to distinguish users. 1 minute
G_ENABLED_IDPS .hipposerve.co.uk Functional The cookie is used by Google and is used for Google Single Sign On. 7978 years 4 months 14 days 22 hours

Looking After Our Customers

Use our hassle free legal info dashboard below to browse through our various terms and conditions.

Terms & Conditions

General terms and conditions relating to the use of our services. You need to agree to these before we supply a service to you.

Acceptable Use Policy

Acceptable use when using our services, in terms of disk space and bandwidth and other conditions

Domain Names T&C's

Terms and conditions related to the purchase and use of domain names.

Cookie Policy

General terms and conditions relating to the use of our cookies on our website and sales interface.

Privacy Policy

How we ensure that customer and site visitor data is protected.

Charging Policy

Information relating to the charging of our services

Special Offer Policy

Information and terms relating to any special offers that are available with Hipposerve.

Usage Policy

Information and Terms relating to the usage of our services

Service Level Agreement (SLA)

Our SLA to our customers.

Address

Union House, 111 New Union Street
Coventry, West Midlands
CV1 2NT

Phone Number

+44 0330 043 1502

Anything Else?

Hipposerve - Hassle-Free FAQ's

Here are some answers to Frequently Asked Questions.

Frequently Asked Questions
I already have a domain name, can I transfer this to you?

Yes, you can. There are different ways to do this depending on the type of domain name that you have, but our automated systems do most of the work for you. You will have to contact your existing domain registrar and tell them that you wish to move, and then our systems can do the rest. It takes a few days for the transfer to take place.

Can I upgrade a package, if I outgrow it?

Yes, you can automatically upgrade a package and you will be charged pro-rata from the time that you upgrade. If you are unsure what do do, just give us a call and we can go through the process with you.

Can I downgrade a package, if I am not using all the facilities?

Is is possible to downgrade all or hosting plans. However if you have purchased a 1 or 3 year discounted plans we will be unable to refund the difference and the price will be updated at the start of the next billing cycle.  See our terms and conditions for further details.

What's the difference between shared hosting and other hosting plans

Shared hosting is a low-cost web hosting solution suitable for the vast majority of personal, community  and small business websites. Whilst you have your own private space, resources are shared between other users on the server.

For customers with demanding or high traffic sites, or for those looking to host a web sites with faster speeds our Business Pro or VPS hosting is recommended. These are fully managed for you, and as always, hassle free.

What control panels does your hosting come with?

Our shared hosting plans all currently come with cPanel, which is perfect for managing all aspects of your website.

Our Business Pro plans come with a choice of Plesk or cPanel depending on your requirements.

Our VPS and Dedicated server solutions come with a range of control panels and software installation options suitable for individual needs. These can be customised for specific purposes by our Hippo Helper team.

 

 

How long does it take to set up an account?
Shared hosting is set up automatically as soon as you make payment. Some of our options require manual settings to be made by our technicians and they have a 48 hour lead time. Our VPS can servers take between 24 and 48 hours to set up.

It is worth remembering if you purchase a new domain name or transfer an existing name to us DNS propagation can take up to 72 hours. This is beyond our control.

What billing cycles do you offer?

On most of our products we offer monthly, annual or 3 year billing cycles.

In most cases, the longer the billing cycle, the more money you save.

Is my account backed up?

Whilst we backup our servers in the event of catastrophic failure, we do not provide these to customers to restore their services as a result of individual account failures.

We would always recommend that customers purchase one of our Hippo Care plans during the order process, which includes a full account nightly backup, with 30 day retention.

What payment methods do you accept?

We accept all major credit cards, direct debit and more than 50 different cryptocurrency coins. 

We are also able to accept BACS payments by arrangement for annual or 3 yearly billing cycles only.

Can I resell my web space?

We offer specific hosting plans for web designers and developers who want to publish more than one website.

Significant savings can be had by signing up to one of these packages.

The more sites you add, the cheaper each site becomes!

We also take care of all the techie work, so you can get on with your design business

Can I have additional domains pointed at my account?

Yes, we actually recommend it. The more versions of your business name that you have parked or being used as an alias, the less chance there is of someone else using that name and passing themselves off as you.

All our packaged allow multiple domain name parking and our technical team will help you set it up.

Can I run an ecommerce site?

Of course, we support and are able to offer advice on a range of E-Commerce solutions.

Great Testimonials
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We are Loved ♥️ by our Trusted Customers

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Highly Recommended!

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"Highly Recommended! I cannot stress enough how good Hipposeve are, I've transferred my businesses hosting, email, etc over to them, I've recommended them to my clients and my clients have transferred to them, no problem is an issue and it's sorted in super time. Excellent Customer Service."

Adam Payne - TCMUK

 

A Great Customer Experience

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"The work requested was completed by Hipposerve very quickly and a totally different experience compared to my previous host. If you are looking to renew your hosting, maybe looking to update your website or even starting out then I can highly recommend Hipposerve. Thank you to the team at Hipposerve for a great customer experience."

John Fogarty - JPF First Aid

 

Thanks for Your Help

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"Hipposerve have been fantastic at helping me with my client projects. His hosting service is excellent, but his customer service is world-class! Thanks for all your help. I look forward to working with you regularly."

Will Stogdale - Boost Deisgn

 

Restored My Faith in Web Hosting

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"Hipposerve simply took away all the hassle I was expecting with transferring my domain names. I have had some awful experience with other well known companies, but this friendly Hippo has restored my faith in hosting my own domain name. The service is excellent, and the transfer couldn't have been easier or more straight forward. Thanks so much."

Steven Charman - Action Coach

 

Outstanding Service

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"I am the chairman of a small charity. Hipposerve advertise that they host charity websites for free so, having designed a website myself, I contacted Hipposerve and this was confirmed. Our charity has had to pay for nothing but the domain we chose to use. The service I have received from Hipposerve has been outstanding. The website I had designed needed to be transferred to the WordPress platform. This was done by Hipposerve absolutely free-of-charge and the website became live within two days of ordering the domain. My contact at Hipposerve has been quick to respond to email enquiries and has provided as much help as one could possibly expect. Who could ask for more?"

Michael Gaukroger - Ventnor Enhancement Fund

 

It's a Pleasure to Work with Hipposerve

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"I know nothing about hosting or codes, and with Hippo, I didn't need to learn it at all! Jason advised me which hosting would be the most ideal for my business, gave me great tips on how to improve the speed of my website and took care of all the setup. I didn't have to worry about a thing as the whole process was swift and straightforward. I would not hesitate to recommend Hipposerve to anyone!"

Sara Tomaszewska - Little Media Agency

 

Great Support

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"The best thing about Hipposerve is they don't just sell you hosting and leave you to it. They actually help you personally get your website started, and offer support in the on going updating and maintenance. It really was helpful and was great support to get going as this was my first website."

Edward Glover - Expert Voice Coach

 

Easy to Setup

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"I didn't know anything about setting up a website. Once I bought my package I contacted customer support and they were able to guide me through the process of creating my website with their web builder. I am really pleased with the result."

Sasha Hollis - Great and Small Antiques

 

Fast and Reliable

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"I run a small voice over company, it's more of a hobby rather than a business and I needed somewhere to host it that was fast and reliable. My existing provider, actually one of the 'big players', was charging me a fortune with a slow service and substandard support. Hipposerve's support has been brilliant, and to top it all, I am paying less!"

Jamie Dione - Voice Over Artist

 

Far Superior

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"I had 54 email addresses with over 25,000 emails (nearly 20GB of data) that I wanted to transfer. Hipposerve worked with me to set the best possible transfer date, when things would be quiet and they worked through the night to ensure that everything was up and running by Monday morning. The new email system is far superior to our old one too. Thank you for your support"

Craig Blackford - Event Organiser

 

Found My Problem and Fixed it Quickly

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"My website was running slowly and there were a few errors appearing on the pages. I contacted Hipposerve to use the Web Doctor service. The support I received was really great. They found the problem and fixed it quickly. Now my site is flying"

Simon West - Online Fishing Shop

 

Great Advice

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"What great advice I received. I wanted a to host my small Theatre Website which sells tickets via a small e-commerce platform. It's nothing fancy, but on occasions has quite a lot of traffic.  The guys at Hipposerve were able to point me to the correct package to suit my needs, without breaking the bank."

Sue Blake - My Little Theatre

 

The Guys at Hipposerve were Great

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"Transferring from one web host to another can be a real headache. The guys at Hipposerve were great and helped me conduct a free transfer, ensuring minimum downtime for my site and other services. They also transferred my email, and aside for waiting for a few hours for DNS propagation, all went well. Thank you!"

Cory Langan - Go Travel Online

 

Solved my Issue in 15 Minutes!

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"I have used Hipposerve for a number of years now and one thing that stands out is the level of support they offer. Nothing has gone wrong, but when I was unable to use a particular service, they answered my support ticket, and solved my issue within 15 minutes.!"

Jack Feathergood - Personal Blog

 

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Sarah Morrison
Founder of xyz.com

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Leland Bloggs
Founder of xyz.com

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Jessica Morrison
Founder of xyz.com
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