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Hipposerve Knowledge base

Changing Your Email Password

It is always important to have a strong and secure password on your email account. Hippo Pro Mail, offers two ways in which email passwords can be changed. This knowledge base outlines changing your email password for both methods.

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Changing Your Email Password


It is always important to have a strong and secure password on your email account. Hippo Pro Mail, offers two methods of changing your email password. The Hipposerve account owner can update all the email passwords from their Hipposerve Account. Individual email users can do this using the webmail interface. This knowledge base explains how to change your email password.

Hipposerve Account Holders


Select the Email Service
  • Go to the Services menu and click on My Services
  • Select the Hippo Pro Email service that you would like to manage.
  • Click on the Manage Service icon
  • Select the correct service

Go to Your Mail Accounts
  • Click on the Accounts Button

Mail Accounts

Manage the Email

Go to the gear icon and select manage, from the email that required a password update.

Manage Email

Update Password
  • Update the password in the dialogue box.
  • When you are happy, click the save button

Update Password.

Individual Email Users

Login to Webmail
  • Go to webmail.yourdomain.co.uk
  • Enter your username only. If your email is [email protected], the username will be just john.smith.
  • Enter your current password.

Webmail Login

Manage Your Email Account
  • Click on the account icon in the top right-hand side of the screen.

Account Icon

  • Choose My Account from the menu.

My Account

Password Option
  • Choose Account from the menu options.

Account Details

  • Update your password
  • Once this complete, select update and log out of all devices.
  • After you have changed your password, you will need to update it in any device that is connected to your email account.

  • Once complete, make sure you click the Save button