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Hipposerve Knowledge base

Changing Your Email Password

It is always important to have a strong and secure password on your email account. Hippo Pro Mail, offers two ways in which email passwords can be changed. This knowledge base outlines changing your email password for both methods.

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Changing Your Email Password

Introduction #

It is always important to have a strong and secure password on your email account. Hippo Pro Mail, offers two methods of changing your email password. The Hipposerve account owner can update all the email passwords from their Hipposerve Account. Individual email users can do this using the webmail interface. This knowledge base explains how to change your email password.


Hipposerve Account Holders #

Login #

Changing your email password


Select the Email Service #
  • Go to the  menu and click on My Services

Hipposerve - My Services Button

  • Select the Hippo Pro Email service that you would like to manage.
  • Click on the Manage Service button.

Manage Services


Go to Your Mail Boxes (individual accounts) #
  • Click on the Accounts Button


Manage the Email #
  • Select the Email Account you wish to manage.
  • Go to the gear icon and select manage, from the email that required a password update.

Manage Email Services


Update Password #
  • Update the password in the dialogue box.
  • When you are happy, click the save button

Password Dialogue Box


Individual Email Users #

Login to Webmail #
  • Go to webmail.yourdomain.co.uk
  • Enter your username only. If your email is john.smith@myemail.com, the username will be just john.smith.
  • Enter your current password.

Webmail Login


Manage Your Email Account #
  • Click on the account icon in the top right-hand side of the screen.

Account Icon

  • Choose My Account from the menu.

My Account


Password Option #
  • Choose Account from the menu options.

Account Details

  • Update your password
  • Once this complete, select update and log out of all devices.
  • After you have changed your password, you will need to update it in any device that is connected to your email account.

  • Once complete, make sure you click the Save button


 

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