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Union House, 111 New Union Street
Coventry, West Midlands
+44 0330 043 1502
More Than Just a Web Host
Hippo Hosting FAQ's
Here are some answers to Frequently Asked Questions.
What's the difference between Hippo Shared and Hippo WordPress Web Hosting
Not a lot. It is the exact same hosting technology, with all the great features. The only difference is that WordPress is installed automatically for you.
The only slight difference is with the Hippo WordPress — Value plan, which has been upgraded slightly, so it is optimized for WordPress.
I already have a domain name, can I transfer this to you?
Yes, you can. There are different ways to do this depending on the type of domain name that you have, but our automated systems do most of the work for you. You will have to contact your existing domain registrar and tell them that you wish to move, and then our systems can do the rest. It takes a few days for the transfer to take place.
Can I upgrade a package, if I outgrow it?
Yes, you can automatically upgrade a package, and you will be charged pro rata from the time that you upgrade. If you are unsure what to do, just give us a call, and we can go through the process with you.
Can I downgrade a package, if I am not using all the facilities?
It is possible to downgrade all or hosting plans. However, if you have purchased a 1 or 3 year discounted plans we will be unable to refund the difference and the price will be updated at the start of the next billing cycle. See our terms and conditions for further details.
What's the difference between shared hosting and other hosting plans
Shared hosting is a low-cost web hosting solution suitable for the vast majority of personal, community, and small business websites. Whilst you have your own private space, resources are shared between other users on the server.
For customers with demanding or high traffic sites, or for those looking to host a web sites with faster speeds, our Business Pro or VPS hosting is recommended. These are fully managed for you, and as always, hassle-free.
What control panels does your hosting come with?
Our shared hosting plans all currently come with cPanel, which is perfect for managing all aspects of your website.
Our Business Pro plans come with a choice of Plesk or cPanel depending on your requirements.
Our VPS and Dedicated server solutions come with a range of control panels and software installation options suitable for individual needs. These can be customized for specific purposes by our Hippo Helper team.
How long does it take to set up an account?
Shared hosting is set up automatically as soon as you make payment. Some of our options require manual settings to be made by our technicians, and they have a 48-hour lead time, but you will still have access to the rest of your website. It is worth remembering if you purchase a new domain name or transfer an existing name to us, DNS propagation can take up to 72 hours. This is beyond our control.
What billing cycles do you offer?
On most of our products we offer monthly, annual or 3 year billing cycles.
In most cases, the longer the billing cycle, the more money you save.
Is my account backed up?
Whilst we back up our servers in the event of catastrophic failure, we do not provide these to customers to restore their services as a result of individual account failures.
All our shared hosting accounts (Except the Hippo Value plan), include a basic unmanaged backup. This is completely nightly and has one day retention. As it is unmanaged, you are responsible for checking backup integrity and any restoration required.
We would always recommend that customers purchase one of our Hippo Care plans during the order process, which includes a managed nightly backup, with 30 day retention, website updates and 24 hour website monitoring – plus much, much more.
What payment methods do you accept?
We accept all major credit cards, direct debit and more than 50 different cryptocurrency coins.
We are also able to accept BACS payments by arrangement for annual or 3 yearly billing cycles only.
Can I resell my webspace?
We offer specific hosting plans for web designers and developers who want to publish more than one website.
Significant savings can be had by signing up to one of these packages.
The more sites you add, the cheaper each site becomes!
We also take care of all the techie work, so you can get on with your design business
Can I have additional domains pointed at my account?
Yes, we actually recommend it. The more versions of your business name that you have parked or being used as an alias, the less chance there is of someone else using that name and passing themselves off as you.
All our packaged allow multiple domain name parking and our technical team will help you set it up.
Can I run an ecommerce site?
Of course, we support and are able to offer advice on a range of E-Commerce solutions.
We Would always recommend that you choose our Hippo Ultimate plan, if you intend to set up an Ecommerce site.