Information Mode
Hippo Diagnosis
Website Health Check
FREE
Quotation
You will not be charged for any services, until you agree our free no obligation quotation.
Hippo Doctor
Fix Your Website
£59
per hour (ex. VAT)
20% Discount for Existing Customers
You will not be charged for any services, until you agree our free no obligation quotation.
Summary
A detailed analysis of your website to diagnose any problems you are having. Includes a no obligation quote to fix any issues discovered.
We fix a broken or misbehaving website. This includes a full refund if we are unable to solve the problem.
Full optimization of your website. Perfect if it is being sluggish, or has poor performance. Includes a before/after optimization report and a full refund if we are unable to improve the performance.
Full Site Examination
Email/Phone/Zoom Report
No Obligation Quote
Repair Specific Issues
3 Hour Tune-Up
Security Audit/Update
Performance Audit/Update
Website Optimization
Before/After Report
“No Win No Fee” Guarantee
Hippo Diagnostic
Product Details
A detailed analysis of your website to diagnose any problems you are having. Includes a no obligation quote to fix any issues discovered.
- Full examination of site
- Telephone/Zoom Meeting Report
- Email Report
- No Obligation Quote
- Online Call Back request
*additional terms and conditions apply
Hippo Doctor
Product Details
We fix a broken or misbehaving website. This includes a full refund if we are unable to solve the problem.
- Full examination of site
- Telephone/Zoom Meeting Report
- Email Report
- No Obligation Quote
- Online Call Back request
- Repair Specified Issues
- Comprehensive Website Tune Up
- Site Security Audit and Upgrade
- Performance Audit and Upgrade
- Optimisation Audit and Upgrade
- Before/After Report
- Full refund if we are unable to fix issue.
*additional terms and conditions apply
Hippo Clinic
Product Details
Full optimization of your website. Perfect if it is being sluggish, or has poor performance. Includes a before/after optimization report and a full refund if we are unable to improve the performance.
- Full examination of site
- Telephone/Zoom Meeting Report
- Email Report
- No Obligation Quote
- Online Call Back request
- Supercharge your Existing Website
- Comprehensive Website Tune Up
- Site Security Audit and Upgrade
- Performance Audit and Upgrade
- Optimisation Audit and Upgrade
- Before/After Report using GTMetrix
- Full refund if no improvement
*additional terms and conditions apply
A Full Website Check
We will look over your website carefully to determine what is wrong and how long it will take to fix. Before we start any work we also do a full backup of your site.
A Transparent Quote
If we think we can help we will send you a quote for the work that needs to be completed.
No Fix, No Fee
We stand by this. If for whatever reason we are unable to fix your site, you will not pay us a penny, and we will refund any deposits already paid.
Security Audit
We will also perform a security audit on all website, and make improvements included in the cost of the work.
Web Site Problems
Contact the Hippo Doctor – or Call Us on 0330 043 1502
Got a Problem—Get in Touch!
It couldn’t be easier to start work repairing a broken or underperforming website. Just click on the relevant product above and we will be in touch within 48 hours, with a plan of action.
If, however, you still have a few questions regarding your website, feel free to just give us a call, or complete the form opposite,
Get in Touch
Working with Third Party Designers
You may already have a third party designer looking after your website. If this is the case, we suggest you approach them first, as you may already be paying them a maintenance contract for your site. There’s no point in paying for something twice, is there?
Speak to them first as they may be able to fix the issue
If they can't we may still be able to help
We are happy to work with other parties to help get you back online
And of course, if we can't fix the issue, you don't pay a penny!
Anything Else?
Hippo Doctor FAQ’s
Here are some answers to Frequently Asked Questions.
How long does it take to fix the problem?
This all depends on what the issue is. Some problems are fixed in under an hour, others can take 5 or 6 hours to complete. On average, we complete most fixes within 3 hours.
What if you find an additional problem?
If we find a secondary issue with your website, we will always let you know first, and tell you if there is going to be an additional charge to put it right.
Do you need our admin passwords?
In order to rectify your problem effectively. We will need full access to both your hosting server and your website backend. If, however, you are a Hipposerve customer, we will be able to access the relevant areas without any additional login credentials.
We always recommend that you change your password before sending it to us, and use an encrypted password sending service such as password.link.
We respect your data security and passwords are stored in encrypted form and removed from our servers once we have completed the work.
Is there a different price for Hipposerve Customers?
Yes, if you use any of our web hosting services, you will benefit from a 20% discount!
Is there a minimum fee for the Hippo Doctor Plan.
Yes, there is a minimum fee of 1 hour’s work for any fix we do. After that, you will be charged in increments of 15 minutes. This will be shown to you clearly in the quote you receive.
Are license update included?
No, if a plugin with a purchased licence had expired, you will have to upgrade that licence yourself if we determine that this is the cause of the issue.
All with a Website Designer Club discount of course !
What if you can't fix the problem?
It hasn’t happened yet, but should the occasion arise where we can’t fix the problem, perhaps due to complete data loss, then we will refund any fees you have paid to us.
Alternatively, we can look at a solution to help you rebuild your website from scratch.
5. Hippo Doctor.
Hippo Doctor is a digital service provided by Hippo Service to Diagnose Website Problems, Repair Website Problems and/or Optimize Website Performance aimed and optimising and repairing websites. There are 3 Main services we offer.
5.1 Hippo Diagnosis
We will provide a FREE audit of your website to diagnose any problems. We will include a no obligation quote in order to fix this issue.
5.2 Hippo Doctor
We will provide a FREE audit of your website to diagnose any issues. We will include a no obligation quote in order to fix this issue. Upon Agreement, we will fix the issue, based on this quote.
If, during our investigations, we find additional concerns, we will advise you in advance, with the cost of fixing those issues, so you can decide if you wish to proceed.
5.3 Hippo Clinic
Payment is upfront and on receipt of your login credentials will complete the website tune-up services. We will provide a before and after performance report. Performance is measured using the GTMetrix tool.
If, during our investigations, we find that poor performance is down to underpowered web hosting, we will advise you accordingly, with any additional costs required.
Passwords
In order to work on your website, we will require administrator access to the site installation and any control panels. In addition, we will also need administration access to any CMS or Web Builder you are using.
Whilst we take extreme care of your login credentials, we strongly advise you to change these before sending us the information and use an encrypted password sending service such as https://password.link/
Hipposerve can not be held liable for any passwords that are compromised as they are sent to us.
Backups
Before we start work, we will attempt to take a full backup of your data and databases, so we can restore the site if you are not happy with the work. However, if we have fixed the issue requested or with regard to Hippo Clinic demonstrated an improvement of performance, we will be unable to refund the cost under our "No Fix, No Fee" guarantee.
“No Fix, No Fee” Guarantee.
If we take on the work, and we are unable to fix the original issue, then we will refund the 50% deposit (or the full fee, in regard to the Hippo Clinic product deposit in full). We will also restore the site to how it was before we started.
This guarantee does not apply if we are unable to access your installation due to insufficient login credentials. It will also not apply if you later decide you no longer wish to proceed with any work, where the deposit will be retained to cover costs incurred.
All prices quoted exclude VAT @ 20%