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Hipposerve Knowledge base

Managing DNS Records

This guide explains managing DNS records in your Hippo Portal, or on your Hipposerve Hosting platforms, and how to find who hosts your DNS.

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Managing DNS Records

Introduction

DNS is one of the most complicated aspects of ensuring your website, email, and other online services function correctly. From time to time, you may need to update your DNS records, to change your email provider, or add Facebook Pixel verification for example. Whilst the Hippo Helpers will always be on hand to assist you with this, we recognize that many people prefer to make these updates themselves. This guide explains managing DNS records in your Hippo Portal, or on your Hipposerve Hosting platforms.


Finding Where Your DNS is Hosted

  • Before you can manage your DNS entries, you need to find out where the DNS is hosted. If you update your DNS in the incorrect place, the changes you make will not take effect. To do this, you need to find out what your nameservers are.
  • Go to https://dns.hipposerve.co.uk
  • Type the domain name of the Nameservers you are looking for
  • Make sure that you change the search option to look for the Nameservers (NS)

Hipposerve - Manage DNS

  • This will bring up a list of the nameservers that your domain name is pointing to.

Hipposerve Nameservers


Understanding these Nameservers

Domain Name Only DNS
  • If you just have a domain name with Hipposerve, without web hosting from Hipposerve, then your nameservers will be.
    ns3.hipposerve.com
    ns4.hipposerve.com
    ns5.hipposerve.com
    ns6.hipposerve.com
  • If these are your nameservers, then you can manage your DNS records directly from your Hippo Portal, by following these instructions.

Domain Name with Hosting DNS
  • If you have a domain name with hosting from Hipposerve, then your nameservers will be.
    ns1.hipposerve.co.uk
    ns2.hipposerve.co.uk
  • If these are your nameservers, then you can manage your DNS records directly from your Hosting Platform, by following these instructions.

Third Party DNS
  • If your nameservers are anything else it means that your DNS is being managed by a third party, and you will need to content them, or login to their platform in order to manage your DNS.
  • Sometimes these, nameservers do not give any clues as to where the DNS is being hosted. Whilst Hipposerve can provide support in locating this information (https://help.hipposerve.co.uk), we are unable to assist in the management of third party DNS.

Managing Domain Only DNS

  • For domains with the following name servers:

ns3.hipposerve.com
ns4.hipposerve.com
ns5.hipposerve.com
ns6.hipposerve.com


Login

Select the Domain You Require
  • Go to the Domains menu and click on My Domains

Hipposerve Domains Button

  • Choose the domain you want to manage the DNS for.
  • Click on the Manage Domain icon

Hipposerve Manage Domains

  • Choose the DNS Management option from the side panel.

Manage DNS Button


Choose the Record Type you wish to Manage
  • From the menu, select the record type that you wish to manage.

Domain Record Menu


Manage the DNS
  • In this area, you will be able to manage the required DNS records. You can add new records, modify existing records, delete unwanted records. For certain DNS records you can also add the standard records required for Google Apps.

Hipposerve - Manage DNS

  • You can repeat this task for all the records you require.

Important: Please be aware that changes to the DNS do not take effect immediately. For information, of how to check that the changes are working, please consult this knowledge base article.

Warning: Incorrectly configured DNS records can affect the functionality of your internet services. Hipposerve accepts no responsibility for any issues relating to incorrect DNS records.


Managing Domain Name and Hosting DNS

  • For domains with the following name servers:

ns1.hipposerve.co.uk
ns2.hipposerve.co.uk


Login

Go to Service
  •  Click on the “Services” item from the menu.

Services Menu Item


Go to My Services
  • Click on the “My Services” item from the menu

My Services Menu Item


Service Management
  • Select the hosting service that you would like to manage.
  • Click on the Manage Service icon

Select the correct service


Accessing Your Hosting cPanel
  • Click the Login to cPanel button to access it automatically.

Log into cPanel button

Please note—icon displays may vary depending on the version of cPanel for system is running


Go to the DNS Zone Editor
  • Choose the DNS Zone Editor

Hipposerve DNS Zone Editor - cPanel

  • Select the option to Manage the DNS zone.

Cpanel DNS management


Manage the DNS
  • In this area, you will be able to manage the required DNS records. You can add new records, modify existing records, delete unwanted records. For certain DNS records you can also add the standard records required for Google Apps.

cPanel DNS Management Screen

  • You can repeat this task for all the records you require.

Important: Please be aware that changes to the DNS do not take effect immediately. For information, of how to check that the changes are working, please consult this knowledge base article.

Warning: Incorrectly configured DNS records can affect the functionality of your internet services. Hipposerve accepts no responsibility for any issues relating to incorrect DNS records.