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Hipposerve Knowledge base

Creating an Email Forward

Creating an email forward is useful if you would like a copy of an email to be sent to another email you own, or the email of another person in your organisation. This knowledge base explains the two ways you can set up and email forward.

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Creating an Email Forward

Introduction

Creating an email forward is useful if you would like a copy of an email to be sent to another email you own, or the email of another person in your organisation. This knowledge base explains the two ways you can create an email forward.


Hipposerve Account Holders

Login

Select the Email Service
  • Go to the Services menu and click on My Services
  • Select the Hippo Pro Email service that you would like to manage.
  • Click on the Manage Service icon

Select the correct service


Go to the Forwards Module
  • Click on the Forwards Button

Forwards Button


An Internal Forward
  • An internal forward is a forward to an address on the same domain as yours.
  • Select the from mailbox from the drop-down list.
  • Select the forwarded mailbox from the drop-down list.

Internal Forwards


An External Forward

An external forward is a forward to an address on a different domain.

Select the External option

Type the email carefully in the box.

External Forward


Add the Forward
  • Click the add button, to create the forward rule
  • You can add as many forwards as you need for each mail address

Add button



Individual Email Users

Login to Webmail
  • Go to webmail.yourdomain.co.uk
  • Enter your username only. If your email is [email protected], the username will be just john.smith.
  • Enter your current password.

Webmail Login


Manage Your Email Account
  • Click on the account icon in the top right-hand side of the screen.

Account Icon

  • Choose My Account from the menu.

My Account


The Forwards Option
  • Select the forwards option from the Accounts Menu

Forward Menu


Add The Email Forward
  • Add either internal or external forward address in the box.
  • You can add as many forwards as you need to each email.

Forward Option


Click Save

Make sure you also click the save button