Generating a DKIM Record

Introduction

Generating a DKIM record and adding it to your DNS significantly improves the deliverability of your emails. DKIM is an e-mail authentication method designed to detect forged sender addresses in e-mails, a technique often used in phishing and e-mail spam. This knowledge base article explains how to generate a DKIM key.

Login

• Go to the Hippo Portal by following this link: https://sales.hipposerve.co.uk/
• Login to the Hippo Portal

Select the Correct Email Service

• Go to the Services menu and click on My Services
• Select the Hippo Pro Mail service that you would like to generate a DKIM key for.
• Click on the Manage Service icon

Choose DKIM Setup

• Click on the DKIM Setup button

Enable the DKIM Service

• Click the enable button, to enable the DKIM Service.
• It can take a few moments for this to generate. Please be patient.
• Only enable this service if you plan to add it to your DNS records. Enabling it without adding the records my cause email deliverability problems.

Create a NEW TXT Record in Your DNS

• You need to create a new TXT record in your DNS service.
• If you are unsure how to do this please contact our support desk at help.hipposerve.co.uk

Copy the DKIM Host

• Copy the DKIM Host you generated earlier to the HOST in your DNS

Copy the DKIM Key

• Copy the DKIM key you generated earlier to the TXT record value
• This is a very long key, so copy it carefully.

For help with DNS configuration, please see this knowledge base article.