Customer Sign In
Create Account
Knowledge Base
Support Desk
Service Status
Legal Stuff
Web hosting is something everyone needs.
We work with a huge range of clients from across all industries, down to individual clients looking for personal websites. Across our website, we’ve compiled a few FAQs to explain how our many services work, but we thought we’d put together some Hippo Hosting FAQs on what you can expect when working with us.
Do you offer 24/7 support?
Yep!
Is your hosting based in the UK?
We’ve got servers all across the globe, so we can host your website at the closest possible data centre to where your customers are.
Do you sell domains?
Yes, we’ve got a huge range of domains and top-level domains (TLDs) to pick from.
Do I need to transfer my domain to you?
No, but we recommend it for more efficient support.
Do you accept direct debit?
Yes, we accept a range of payment options, debit and credit cards, direct debit, and even Bitcoin!
Can I use my own site builder?
You can use any downloadable site builder you want.
Do you offer your own site builder?
We do! And we’ll build a close-match conversion of your existing website in our own site builder from £199+VAT.
What payment plans do you offer?
We offer monthly, triennial, and annual payment plans.
Do you offer discounts to charities?
Yes we do! Get in touch and let’s get your website sorted.
Do you work with web designers?
Yes, we offer a discounted service to web designers. Please check out our Web Designers Club page for more information.
Do you send quotes on hosting prices?
We keep our pricing up front, but if you’re looking for a more bespoke option, get in touch, and we can get a quote sorted for you.
What’s with the hippo?
His name’s Harry the Hippo! And we’ve got a whole blog about that, but long story short, our MD’s daughter designed the characters and they became the perfect mascot.
How do I get a hippo?
All of our hosting packages come with a free Hippo!
If you can’t find an answer in our Hippo Hosting FAQs about how we do things here at Hipposerve, don’t hesitate to drop us an email at sales@hipposerve.co.uk or call us on 0330 043 1502.
