The Hippo Panel is your all-in-one tool for web hosting management, covering website setup, file uploads, backups, and SSL certificates. This knowledge base focuses on navigating the Hippo Panel’s features.
Our services often use third-party software that receives regular updates. While we strive to keep our knowledge base current, there may occasionally be minor discrepancies between our guides and the actual interface. Screenshots might not always reflect the latest user interface, though the functionality should remain unchanged. Please report any discrepancies or omissions to support@hipposerver.co.uk.
Technical Support
Have a technical issue? Don't worry, our friendly support team is just a message away. Reach out, and we'll get you back on track!
“Even though I pay a very small amount of money for my product, The Hippo couldn't help me enough, I wasn't made to feel like I wasn't worth his time, in fact i was flattered that even though a lower paying customer I was still given the individual customer care. He was really patient and helpful. Thanks so much for helping me to sort everything I needed. Best email service ever. I'd highly recommend Hipposerve to everyone, especially people who, like myself, aren't "tech savvy". Thanks again!”
Claire-Marie
Delightful Balloons
★★★★★
"I know nothing about hosting or codes, and with Hippo, I didn't need to learn it at all! The team advised me which hosting would ...
"I know nothing about hosting or codes, and with Hippo, I didn't need to learn it at all! The team advised me which hosting would be the most ideal for my business, gave me great tips on how to improve the speed of my website and took care of all the setup. I didn't have to worry about a thing as the whole process was swift and straightforward. I would not hesitate to recommend Hipposerve to anyone!"
Sara Tomaszewska
Little Media Agency
★★★★★
“Throughout my experience, I was absolutely amazed by the enthusiasm and professionalism of the team. In over 40 years in the IT industry...
“Throughout my experience, I was absolutely amazed by the enthusiasm and professionalism of the team. In over 40 years in the IT industry, I can genuinely say that I have never come across customer service to match it.”
Chris Fairgrieve
Hamptworth Seniors Golf
★★★★★
"Hipposerve have been fantastic at helping me with my client projects. His hosting service is excellent, but his customer service is world-class! Thanks for all ...
"Hipposerve have been fantastic at helping me with my client projects. His hosting service is excellent, but his customer service is world-class! Thanks for all your help. I look forward to working with you regularly."
Will Stogdale
Boost Design
★★★★★
"The best thing about Hipposerve is they don't just sell you hosting and leave you to it. They actually help you personally get your website ...
"The best thing about Hipposerve is they don't just sell you hosting and leave you to it. They actually help you personally get your website started, and offer support in the on going updating and maintenance. It really was helpful and was great support to get going as this was my first website."
Edward Glover
Expert Voice Coach
★★★★★
"I run a small voice over company, it's more of a hobby rather than a business and I needed somewhere to host it that was ...
"I run a small voice over company, it's more of a hobby rather than a business and I needed somewhere to host it that was fast and reliable. My existing provider, actually one of the 'big players', was charging me a fortune with a slow service and substandard support. Hipposerve's support has been brilliant, and to top it all, I am paying less!"
Jamie Dione
Voice Over Artist
★★★★★
Hipposerve are a fantastic company to work with. They host our website and have also helped some of our clients with their hosting and website ...
Hipposerve are a fantastic company to work with. They host our website and have also helped some of our clients with their hosting and website transfers too. They are completely on the ball, they reply really quickly and they can't do enough to help you. I wouldn't work with anyone else and I'd highly recommend them if you want a fantastic service at a very competitive price!
Emma Sansom
Flamingo Strategies
★★★★★
"Hipposerve simply took away all the hassle I was expecting with transferring my domain names. I have had some awful experience with other well known ...
"Hipposerve simply took away all the hassle I was expecting with transferring my domain names. I have had some awful experience with other well known companies, but this friendly Hippo has restored my faith in hosting my own domain name. The service is excellent, and the transfer couldn't have been easier or more straight forward. Thanks so much."
Steve Charman
Action Coach
★★★★★
Hipposerve have been amazing. Their email service has so many great features, like Spam Monitor, we never miss important emails anymore and we can green ...
Hipposerve have been amazing. Their email service has so many great features, like Spam Monitor, we never miss important emails anymore and we can green list the emails we know we can trust and need to see,
I would highly recommend Hipposerve for a great tool but such hard-working personal service
Thank you.
Helen Powell
Weddings
★★★★★
I often get asked, “Is hosting included ?” The answer is yes, hosting is always included in our packages along with a free...
I often get asked, “Is hosting included?”
The answer is yes, hosting is always included in our packages along with a free SSL, unless the client specifically wants to continue using their own provider.
It just makes life easier for our clients at the end of the day!
Although, when I first started the business I didn't offer hosting as I didn't have a supplier I was 100% happy with. I tried Site ground for a while which was fine until their support got hidden deep behind a wall of “find the help you need from our knowledge hub”. Some of my requests for help started to be denied as well unless I went for a higher plan. I wasn't best pleased.
I was therefore delighted to be introduced to Hipposerve I've used Hipposerve as Your Site Matters Ltd hosting supplier for more than 2 years now. My business wouldn't be the same without the knowledge that the brilliant team has mine and my clients' backs when we need support. The agency hosting service is excellent, and I'd highly recommend it to any of my fellow agencies out there.
So thank you, Hipposerve. You and the Hippo Helpers are awesome and appreciated 🙏
All I can say is WOW (and that's a good WOW btw…)
I engaged Hipposerve for our site a little over 5 weeks ago, and all I can do is sing their praises—they have been truly phenomenal.
Professionally I know lots of web design agencies and have used various companies over the years, but for our latest project I decided to use Jason and Hipposerve off the back of glowing testimonials of a number of clients of mine.
And the service has been first class.
Given a very tight deadline, a bigger and more complex site than most and a high spec list, they absolutely smashed it – in 3 weeks…
Above and beyond my expectations.
Cannot recommend highly enough, only with I could issue 6 stars….
Brett Sheldon
YBW
★★★★★
"The work requested was completed by Hipposerve very quickly and a totally different experience compared to my previous host. If you are looking to renew ...
"The work requested was completed by Hipposerve very quickly and a totally different experience compared to my previous host. If you are looking to renew your hosting, maybe looking to update your website or even starting out then I can highly recommend Hipposerve. Thank you to the team at Hipposerve for a great customer experience."
John Fogarty
JPF First Aid
★★★★★
"The service in both technical and hosting is that of premium, 5 star and the relationship I have with them is very strong....
"The service in both technical and hosting is that of premium, 5 star and the relationship I have with them is very strong. They host and provide elite technical support for four of my businesses within the private business and health sector and have been on hand to provide both incredible support since that time began. The best investment and asset, by far, I have to my portfolio of businesses. Thank you for the fantastic support, the ongoing premium service and helping me and my business grow from the ground up. It’s meant everything, the world and every bit more. "
Matthew White
MWStrength and Performance
★★★★★
Easy. Simple. Straight forward.
No nonsense transaction and price was very reasonable for services provided.
Brett Earp
EARPCG
★★★★★
Easy. Simple. Straight forward.
No nonsense transaction and price was very reasonable for services provided.
Brett Earp
EARPCG
★★★★★
"I am the chairman of a small charity. Hipposerve advertise that they host charity websites for free so, having designed a website myself, I contacted ...
"I am the chairman of a small charity. Hipposerve advertise that they host charity websites for free so, having designed a website myself, I contacted Hipposerve and this was confirmed. Our charity has had to pay for nothing but the domain we chose to use. The service I have received from Hipposerve has been outstanding. The website I had designed needed to be transferred to the WordPress platform. This was done by Hipposerve absolutely free-of-charge and the website became live within two days of ordering the domain. My contact at Hipposerve has been quick to respond to email enquiries and has provided as much help as one could possibly expect. Who could ask for more?"
Michael Gaukroger
Ventnor Enhancement Fund
★★★★★
Such an easy company to deal with.
Swift and professional service.
Highly recommended.
Lee
IT Techno-Phobes Limited
★★★★★
Such an easy company to deal with.
Swift and professional service.
Highly recommended.
Lee
IT Techno-Phobes Limited
★★★★★
"I didn't know anything about setting up a website. Once I bought my package I contacted customer support and they were able to guide me ...
"I didn't know anything about setting up a website. Once I bought my package I contacted customer support and they were able to guide me through the process of creating my website with their web builder. I am really pleased with the result."
Sasha Hollis
Great and Small Antiques
★★★★★
"Amazing Service - nothing too much trouble and explained everything in language I could understand! Thank you"
Julie Cameron
Action Coach
★★★★★
"Amazing Service - nothing too much trouble and explained everything in language I could understand! Thank you"
Julie Cameron
Action Coach
★★★★★
"My website was running slowly and there were a few errors appearing on the pages. I contacted Hipposerve to use the Web Doctor service. The ...
"My website was running slowly and there were a few errors appearing on the pages. I contacted Hipposerve to use the Web Doctor service. The support I received was really great. They found the problem and fixed it quickly. Now my site is flying"
Simon West
Online Fishing Shop
★★★★★
"Highly Recommended! I cannot stress enough how good Hipposeve are, I've transferred my businesses hosting, email, etc over to them, I've recommended them to my ...
"Highly Recommended! I cannot stress enough how good Hipposeve are, I've transferred my businesses hosting, email, etc over to them, I've recommended them to my clients and my clients have transferred to them, no problem is an issue and it's sorted in super time. Excellent Customer Service."
Adam Payne
TCMUK
★★★★★
"I had 54 email addresses with over 25,000 emails (nearly 20GB of data) that I wanted to transfer. Hipposerve worked with me to set the best possible ...
"I had 54 email addresses with over 25,000 emails (nearly 20GB of data) that I wanted to transfer. Hipposerve worked with me to set the best possible transfer date, when things would be quiet and they worked through the night to ensure that everything was up and running by Monday morning. The new email system is far superior to our old one too. Thank you for your support"
Craig Blackford
Event Organiser
★★★★★
"Amazing support and excellent value for money. So glad I found Hipposerve after wasting money, time and effort with competitors."
Jim Fletcher
JSF SEO
★★★★★
"Amazing support and excellent value for money. So glad I found Hipposerve after wasting money, time and effort with competitors."
Jim Fletcher
JSF SEO
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Under Development
Our Knowledge Base Collection is Growing
We're sprucing up our knowledge base, so you might not find everything just yet. But don’t worry—our Hippo Helpers are busy adding new articles for you! In the meantime, if you can't find the help you need, drop our support desk a line.
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