Hipposerve - Hassle Free
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Need to get Online?

Great value domain names, from 99p and Fast, reliable and secure web hosting that is designed to grow as you grow. On top of that, professional and robust email services.

This girl hippo loves the great offers at Hipposerve.

Need Looking After?

We can help manage your site, tune it up and help fix it if it all goes wrong. We can even help keep it updated.

Creating a Site?

Need a website? You can choose a DIY option with our awesome Hippo Builder, or find out more about our range of website design services.

Get started with your online business with Hipposerve UK

Starting a Business?

From your business name, domain name, email, website and SEO. We have a range of startup business tools to help you grow your business online.

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Working with You

Special Offer Policy

Terms Relating to our Promotions

From time to time we offer a range of special offers and incentives on our product. This page outlines the terms and conditions relating to these offers.

Hipposerve - Hassle-Free Hosting

Getting The Most Out of Hipposerve

Last Updated:  05/04/22

We offer a range of special offers, promotions, and incentives to help you get the most from the services with us. The offers available vary from time to time and for eligible products. Despite being listed here, may not currently be available.

Hipposerve Digital Services Limited reserves the right to cancel or amend any of the published offers at any time.

In all cases, no cash or other alternatives will be made available and unless otherwise stated can not be used in conjunction with any other offer.

 

Introductory Pricing.

All of our hosting plans and some of our other services include an introductory offer on they payment terms The details of these, the length of the offer, savings made and renewal price are outlined in our pricing table. The price quoted, shows the equivalent monthly price.

After the initial term the renewal price will revert to the published standard monthly fee for that plan. At this point, you can switch your plan to a monthly payment option if it is more convenient. 

This offer is available for new customers only, for the first subscribed service on the account. Subsequent products will be charged at our standard monthly rate.

30-Day Money-Back Offer

As part of our Hassle-Free Guarantee, we offer a 30-day money-back offer, if you are not happy with our Hippo Hosting service.

We agree to refund the full cost of your Hippo Hosting Plan, minus any charges for domain registration, email services or other add-ons.

This offer is not available on our Business Pro Hosting, Hippo VPS Hosting, Hippo Dedicated Hosting or Hippo Web Designer Hosting, as people sometimes use these for short-term projects.

You can claim the guarantee once, and on one product only. As we believe 30 days is more than enough time to sample our services, if you subsequently buy a new service from us the 30-Day Money-Back guarantee will no longer be applicable. This is to prevent illegitimate users, using our services for short-term purposes.

Payments made using Cryptocurrency are not included in our 30-Day Money-Back offer. However, your statutory rights are not affected.

On claiming your guarantee, your webspace and associated data will be deleted from our servers within 5 working days.

 

Free Domains.

We offer one free domain for 1 year,  per customer who purchase any of the following plans: Hippo Hosting, Hippo Business Pro Hosting, Hippo VPS Hosting and Hippo Dedicated Hosting. This is subject to the registration of the domain name for 2 or more years, with subsequent years being charged at the standard price.

The discount is applied at checkout automatically from purchases made directly from our website front page. If this is not applied automatically, (if cookies are disabled for example) you can use the discount code DomainFREE21 at checkout. For purchases made via our customer portal, customers will need to add the discount code: DomainFREE21 at checkout.

Free Domains are only available for the following TLDs
.com, .net, .org, .org.uk, .co.uk, .me.uk, .net.uk, .plc.uk, .ltd.uk, .uk

Domain renewals revert to the standard domain pricing.

This offer is available to new customers only. Only one free domain is available per customer, additional domains are charged at the standard rate.

 

99p Domain Names

99p domains are available for the following domain TLDs for 1 year. This is subject to the registration of the domain name for 2 or more years, with subsequent years being charged at the standard price.
.com, .net, .org, .org.uk, .co.uk, .me.uk, .net.uk, .plc.uk, .ltd.uk, .uk

Domain renewals revert to the standard domain pricing.

This offer is available both to new and existing customers.

 

Additional Domain TLD Special Offers.

From time to time, different domain TLDs will come up on special offer.

We check our wholesaler on a daily basis for the best possible prices, and any new offers will be added to our Domain TLD Offer Web Page.

These offers are for one year only. After 1 year, domain renewals revert to the standard domain pricing.

These offers are available both to new and existing customers.

 

Free Hippo Toy Offer.

Our free hippo toy is available for anyone who purchases the following hosting plans: Hippo Hosting, Hippo Business Pro Hosting, Hippo VPS Hosting and Hippo Dedicated Hosting.

While stocks last only. Only 1 Toy Hippo per customer. UK Customers Only. Only 1 Hippo toy per member of the Web Designer Club.

Our Free Hippo Toy, is sent out by Royal Mail Second Class Post, after your initial payment. We send it to the address on your customer account. Should you wish this to be sent to a different address, please advise at time of ordering. The Hippo Toy will be dispatched within 28 days for customers choosing to pay annually or trienally. For customers choosing to pay monthly, the Hippo will be dispatched after the second monthly payment.

This toy is not suitable for children under 3 years of age.

 

Free Website Migration.

We offer free website migration for all customers who purchase the following hosting plans: Hippo Hosting, Hippo Business Pro and Hippo VPS.

To qualify for the free website migration offer, you must order it at the same time as ordering your website hosting.

Free migrations are like for like transfers only, using the same platform as the original web website. If necessary, we will also perform some web optimization.

This offer also includes domain and email transfers, if the equivalent service is purchased through Hipposerve.

Free Migration does not include modification of the design or content of the website, if design work is required, please contact our support team to get a quote.

Please note, some hosting providers use proprietary web designers which may not be compatible with our systems. Whilst we offer a close match conversion service, charges apply. Please contact our support team, for a quote.

Other hosting providers may charge a release fee, for your website data and database. Hipposerve Digital Services Limited is not liable for this payment.

We offer 1 free migration for hosting plan purchased. Additional transfer can be completed at a cost of £89 per transfer (ex VAT).

Our Free Migration Offer, expires 30 days after ordering your inital hosting, after this period our stadard migration fee applies.

 

Free SSL Certificate.

We offer a free basic SSL certificate (provided by Let’s Encrypt) for all customers who purchase the following hosting plans: Hippo Hosting, Hippo Business Pro and Hippo VPS.

Our Free SSL certificate is provided by a  third party. Such products and services may be subject to the terms and conditions of the third-party provider.

Hipposerve Digital Services Limited does not make any representations or warranties regarding, and is not liable for, the quality, availability, or timeliness of goods or services provided by a third-party provider. You undertake all transactions with these third-party providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third-party providers. Hipposerve Digital Services Limited is not an agent, representative, trustee, or fiduciary of you or the third-party provider in any transaction.

This offer is available to both new and existing customers.

 

Free Hippo Pro Email.

Our Free Hippo Pro Email is available on all our Hippo Hosting plans for 1 year from the initial signup for web hosting.

The number of free mail boxes is limited to the number shown on the hosting plan. Additional Emails are charged at the standard price.

After the anniversary of the initial web hosting signup, the price will revert to the standard published fee and charged per mailbox used, per month (or your preferred billing period).

Hippo Pro Email + and Hippo Pro Email Enhanced are not included in this offer.

This offer is available to new customers only and is not available to any members of the Website Design Club.

 

 

50% Off Hippo Pro Email

Our Free Hippo Pro Email is available on all our Hippo Business Pro and Hippo VPS Plans.

This also includes Hippo Pro Email + and Hippo Pro Email Enhanced.

There is no limit to the number of mailboxes included in this offer.

After the anniversary of the initial web hosting signup, the price will revert to the standard published fee and charged per mailbox used, per month (or your preferred billing period).

This offer is available to new customers only and is not available to any members of the Website Design Club.

 

 

Website Designer Club (Bronze, Silver & Gold Tiers)

11.1 Discounted Prices
i) Discounts will be available for the life of the plan, but Hipposerve reserve the right to modify the discounted percentage at any time.
ii) The Discount is a percentage discount, based on our standard prices. Should our standard prices change, then the cash value of the discount will also change.
iii) Hippo Value and Hippo WordPress Value accounts are not included in the Website Designer Club Discounts.

11.2 1 Year Free and Discounted Emails
The 1 year’s Free and Discounted Emails quoted in the published plans are not available to Web Designer Club members.

 

 

Back Friday Offer.

Valid from  Tuesday 23rd November 2021: 00:00 until Monday 29th November 2021: 11:59

This offer is available to new customers only.

40% all our Hippo Hosting and WordPress Hosting 1 Year plans, with a Free Domain Name and Free Toy Hippo.

This offer is automatically applied at checkout when you select a 1 Year billing cycle for this domain plans.
Hosting renews at the standard price on the anniversary of sign up. The Free Domain, is subject to the conditions listed in item 3 of the special offer terms and conditions. The Free Toy Hippo is subject to the conditions listed in item 6 of the special offer terms and conditions.

 

Win a Hippo Competiton

Valid from  Friday 25th March 2022: 00:00 until Friday 8th April 2022: 11:59

To be eligable you like Like and Share our post on social media, with the comment “I Love Hippos! #hipposerve”

Winners will be selected randomly from those meeting the eligability critera above.
Winners will be annouced on our social media channels on Saturday 9th April using first names only.
Winners will be notified privately using their social media channels.
Hippos will be sent out to the address provided.

Prizes will be sent out by Royal Mail Second Class Post, to the address provided.

Hipposerve accepts no responsibility for failed delivery due to incorrect address.
No cash alternaive.,

 

Free Charity Hosting.

It is important to us that we only provide this free hosting opportunity to genuine charities. In all cases, you must be a registered UK charity and listed on the UK Charity Commissions Website.

As part of the registration process, you will be asked to provide your full registered charity name and registration number.

Our main criteria for eligibility are as follows:

  1. The work and projects completed by the charity are of interest to us.
    The charity is genuine in its mission to help others and does not have sinister intent, such as extreme political leanings, or religious teachings.
  2. Payment of staff working for the charity is not excessive and money raised is not spent frivolously.
  3. There is documented evidence of the work that the charity does, and you are happy to share this with us from time to time, so we can use it in our blog to a) promote the scheme and b) to promote your charity.
  4. You agree to purchase, or transfer, a domain name to us for use with this service.
    5. You agree to include a small, "Sponsored by Hipposerve", message in the footer of your website and promote us on your social media channels.

At present, we are unable to offer free websites to Schools, PTA groups, regional branches or large charities or Scout and Guide Movement websites. We may still be able to offer our discounted hosting of these groups.

All Charity Websites must abide by our standard terms and conditions and acceptable use policy.

The purpose of this offer is to help small charities promote their work and to provide online fund-raising opportunities. Should the traffic to your website increase to a level where it could affect other users of our services, you will be invited to transfer your service, to one of our paid options, which will include a 50% charity discount.

Important Note: It is a requirement for our free charity hosting accounts to have a valid domain name that resolves to the website. You will be notified at least 14 days before the expiry date and payment will be taken automatically. Should we be unable to take payment, you will be notified to complete this manually. If we are unable to take payment before the expiry date, the domain will expire. Should this domain name expire, the web page or associated email services will no longer work. After 30 days, the domain will be released to the public by the Domain Naming Authority. Hipposerve has no control over this and is not liable for any losses caused, or should someone else purchase the name. If there is no active domain on your account for 90 days, Hipposerve reserves the right to remove your Web Hosting Account. This includes all associated data, emails and DNS records from our servers. We will not retain a backup of your data and have no obligation to provide you with a copy. Any outstanding payments owing to us will be referred to our debt collection agency,  Spratt Endicott Solicitors, as per our Charging Terms and Conditions.

 

Domain Gift Certificates and Bundles.

14.1 This offer is available to UK & EU customers only.

14.1 The domain registration applies for the following TLDs only: .com, .co.uk, .uk, .me.uk, .ltd.uk. plc.uk, .net.uk, .org.uk TLDs only. A surcharge will apply to other TLDs if chosen.
After the registration period expires, the domains will renew at our standard price for the chosen domain name. The domain will be registered as soon as payment is received.

14.2 The personalized gift certificate will include the message provided by the person registering the domain. Hipposerve can not be held responsible for any spelling or typographical errors in this message. The gift certificate will also include the registration date and the expiry date of the domain.

14.3 By purchasing this gift, you give permission for the named recipient to transfer the domain to their own account if they wish. They will be provided with a unique code on their gift certificate that allows them to initiate this transfer. Full ownership of the domain will be transferred to them, and they will become responsible for renewing the domain.

14.4 A matched email account includes 1 mailbox for 12 months. The discount included will renew at our standard mailbox price at time of renewal. Additional mailboxes are charged at our standard rate. Hippo Mail Exchange mail boxes are excluded from this offer.

14.5 Attached Hosting includes our Hippo Select plan for 12 months  at a discounted rate. After 12 months, this will renew at our standard monthly rate.

14.6 40% Discounts. These discounts are valid on one of each of the discounted products. Additional products will be charged at full rate. All products renew at our standard monthly rate at the time of renewal.

14.7 Free Hippo is available on the hosting bundle only—Specific terms and conditions apply to this offer.

 

Looking After Our Customers

Use our hassle free legal info dashboard below to browse through our various terms and conditions.

Terms & Conditions

General terms and conditions relating to the use of our services. You need to agree to these before we supply a service to you.

Acceptable Use Policy

Acceptable use when using our services, in terms of disk space and bandwidth and other conditions

Domain Names T&C's

Terms and conditions related to the purchase and use of domain names.

Cookie Policy

General terms and conditions relating to the use of our cookies on our website and sales interface.

Privacy Policy

How we ensure that customer and site visitor data is protected.

Charging Policy

Information relating to the charging of our services

Special Offer Policy

Information and terms relating to any special offers that are available with Hipposerve.

Usage Policy

Information and Terms relating to the usage of our services

Service Level Agreement (SLA)

Our SLA to our customers.

Get in Touch

Address

Union House, 111 New Union Street
Coventry, West Midlands
CV1 2NT

Phone Number

+44 0330 043 1502

Anything Else?

Hipposerve - Hassle-Free FAQ's

Here are some answers to Frequently Asked Questions.

Frequently Asked Questions
I already have a domain name, can I transfer this to you?

Yes, you can. There are different ways to do this depending on the type of domain name that you have, but our automated systems do most of the work for you. You will have to contact your existing domain registrar and tell them that you wish to move, and then our systems can do the rest. It takes a few days for the transfer to take place.

Can I upgrade a package, if I outgrow it?

Yes, you can automatically upgrade a package and you will be charged pro-rata from the time that you upgrade. If you are unsure what do do, just give us a call and we can go through the process with you.

Can I downgrade a package, if I am not using all the facilities?

Is is possible to downgrade all or hosting plans. However if you have purchased a 1 or 3 year discounted plans we will be unable to refund the difference and the price will be updated at the start of the next billing cycle.  See our terms and conditions for further details.

What's the difference between shared hosting and other hosting plans

Shared hosting is a low-cost web hosting solution suitable for the vast majority of personal, community  and small business websites. Whilst you have your own private space, resources are shared between other users on the server.

For customers with demanding or high traffic sites, or for those looking to host a web sites with faster speeds our Business Pro or VPS hosting is recommended. These are fully managed for you, and as always, hassle free.

What control panels does your hosting come with?

Our shared hosting plans all currently come with cPanel, which is perfect for managing all aspects of your website.

Our Business Pro plans come with a choice of Plesk or cPanel depending on your requirements.

Our VPS and Dedicated server solutions come with a range of control panels and software installation options suitable for individual needs. These can be customised for specific purposes by our Hippo Helper team.

 

 

How long does it take to set up an account?
Shared hosting is set up automatically as soon as you make payment. Some of our options require manual settings to be made by our technicians and they have a 48 hour lead time. Our VPS can servers take between 24 and 48 hours to set up.

It is worth remembering if you purchase a new domain name or transfer an existing name to us DNS propagation can take up to 72 hours. This is beyond our control.

What billing cycles do you offer?

On most of our products we offer monthly, annual or 3 year billing cycles.

In most cases, the longer the billing cycle, the more money you save.

Is my account backed up?

Whilst we backup our servers in the event of catastrophic failure, we do not provide these to customers to restore their services as a result of individual account failures.

We would always recommend that customers purchase one of our Hippo Care plans during the order process, which includes a full account nightly backup, with 30 day retention.

What payment methods do you accept?

We accept all major credit cards, direct debit and more than 50 different cryptocurrency coins. 

We are also able to accept BACS payments by arrangement for annual or 3 yearly billing cycles only.

Can I resell my web space?

We offer specific hosting plans for web designers and developers who want to publish more than one website.

Significant savings can be had by signing up to one of these packages.

The more sites you add, the cheaper each site becomes!

We also take care of all the techie work, so you can get on with your design business

Can I have additional domains pointed at my account?

Yes, we actually recommend it. The more versions of your business name that you have parked or being used as an alias, the less chance there is of someone else using that name and passing themselves off as you.

All our packaged allow multiple domain name parking and our technical team will help you set it up.

Can I run an ecommerce site?

Of course, we support and are able to offer advice on a range of E-Commerce solutions.

Great Testimonials
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We are Loved ♥️ by our Trusted Customers

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My Best Investment and Asset

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"The service in both technical and hosting is that of premium, 5 star and the relationship I have with them is very strong. They host and provide elite technical support for four of my businesses within the private business and health sector and have been on hand to provide both incredible support since that time began. The best investment and asset, by far, I have to my portfolio of businesses. Thank you for the fantastic support, the ongoing premium service and helping me and my business grow from the ground up. It’s meant everything, the world and every bit more. "

Matthew -MWStrength and Performance

 

Excellent Value for Money

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"Amazing support and excellent value for money. So glad I found Hipposerve after wasting money, time and effort with competitors."

Jim - JSF SEO

 

Nothing Too Much Trouble

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"Amazing Service - nothing too much trouble and explained everything in language I could understand! Thank you"

Julie - ActionCoach

 

Amazed by their Professionalism and Enthusiasm

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“Throughout my experience, I was absolutely amazed by the enthusiasm and professionalism of the team. In over 40 years in the IT industry, I can genuinely say that I have never come across customer service to match it.”

Chris Fairgrieve - Hamptworth Seniors Golf

 

The Hippo Couldn't Help me Enough

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“Even though I pay a very small amount of money for my product, The Hippo couldn't help me enough, I wasn't made to feel like I wasn't worth his time, in fact i was flattered that even though a lower paying customer I was still given the individual customer care. He was really patient and helpful. Thanks so much for helping me to sort everything I needed. Best email service ever. I'd highly recommend Hipposerve to everyone, especially people who, like myself, aren't "tech savvy". Thanks again!”

Claire-Marie - Delightful Balloons

 

Highly Recommended!

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"Highly Recommended! I cannot stress enough how good Hipposeve are, I've transferred my businesses hosting, email, etc over to them, I've recommended them to my clients and my clients have transferred to them, no problem is an issue and it's sorted in super time. Excellent Customer Service."

Adam Payne - TCMUK

 

A Great Customer Experience

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"The work requested was completed by Hipposerve very quickly and a totally different experience compared to my previous host. If you are looking to renew your hosting, maybe looking to update your website or even starting out then I can highly recommend Hipposerve. Thank you to the team at Hipposerve for a great customer experience."

John Fogarty - JPF First Aid

 

Thanks for Your Help

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"Hipposerve have been fantastic at helping me with my client projects. His hosting service is excellent, but his customer service is world-class! Thanks for all your help. I look forward to working with you regularly."

Will Stogdale - Boost Deisgn

 

Restored My Faith in Web Hosting

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"Hipposerve simply took away all the hassle I was expecting with transferring my domain names. I have had some awful experience with other well known companies, but this friendly Hippo has restored my faith in hosting my own domain name. The service is excellent, and the transfer couldn't have been easier or more straight forward. Thanks so much."

Steven Charman - Action Coach

 

Outstanding Service

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"I am the chairman of a small charity. Hipposerve advertise that they host charity websites for free so, having designed a website myself, I contacted Hipposerve and this was confirmed. Our charity has had to pay for nothing but the domain we chose to use. The service I have received from Hipposerve has been outstanding. The website I had designed needed to be transferred to the WordPress platform. This was done by Hipposerve absolutely free-of-charge and the website became live within two days of ordering the domain. My contact at Hipposerve has been quick to respond to email enquiries and has provided as much help as one could possibly expect. Who could ask for more?"

Michael Gaukroger - Ventnor Enhancement Fund

 

It's a Pleasure to Work with Hipposerve

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"I know nothing about hosting or codes, and with Hippo, I didn't need to learn it at all! Jason advised me which hosting would be the most ideal for my business, gave me great tips on how to improve the speed of my website and took care of all the setup. I didn't have to worry about a thing as the whole process was swift and straightforward. I would not hesitate to recommend Hipposerve to anyone!"

Sara Tomaszewska - Little Media Agency

 

Great Support

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"The best thing about Hipposerve is they don't just sell you hosting and leave you to it. They actually help you personally get your website started, and offer support in the on going updating and maintenance. It really was helpful and was great support to get going as this was my first website."

Edward Glover - Expert Voice Coach

 

Easy to Setup

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"I didn't know anything about setting up a website. Once I bought my package I contacted customer support and they were able hto guide me through the process of creating my website with their web builder. I am really pleased with the result."

Sasha Hollis - Great and Small Antiques

 

Fast and Reliable

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"I run a small voice over company, it's more of a hobby rather than a business and I needed somewhere to host it that was fast and reliable. My existing provider, actually one of the 'big players', was charging me a fortune with a slow service and substandard support. Hipposerve's support has been brilliant, and to top it all, I am paying less!"

Jamie Dione - Voice Over Artist

 

Far Superior

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"I had 54 email addresses with over 25,000 emails (nearly 20GB of data) that I wanted to transfer. Hipposerve worked with me to set the best possible transfer date, when things would be quiet and they worked through the night to ensure that everything was up and running by Monday morning. The new email system is far superior to our old one too. Thank you for your support"

Craig Blackford - Event Organiser

 

Found My Problem and Fixed it Quickly

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"My website was running slowly and there were a few errors appearing on the pages. I contacted Hipposerve to use the Web Doctor service. The support I received was really great. They found the problem and fixed it quickly. Now my site is flying"

Simon West - Online Fishing Shop

 

Great Advice

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"What great advice I received. I wanted a to host my small Theatre Website which sells tickets via a small e-commerce platform. It's nothing fancy, but on occasions has quite a lot of traffic.  The guys at Hipposerve were able to point me to the correct package to suit my needs, without breaking the bank."

Sue Blake - My Little Theatre

 

The Guys at Hipposerve were Great

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"Transferring from one web host to another can be a real headache. The guys at Hipposerve were great and helped me conduct a free transfer, ensuring minimum downtime for my site and other services. They also transferred my email, and aside for waiting for a few hours for DNS propagation, all went well. Thank you!"

Cory Langan - Go Travel Online

 

Solved my Issue in 15 Minutes!

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"I have used Hipposerve for a number of years now and one thing that stands out is the level of support they offer. Nothing has gone wrong, but when I was unable to use a particular service, they answered my support ticket, and solved my issue within 15 minutes.!"

Jack Feathergood - Personal Blog

 

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Sarah Morrison
Founder of xyz.com

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Leland Bloggs
Founder of xyz.com

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Jessica Morrison
Founder of xyz.com
OUR NEWS

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Find out more about what we do, get helpful advice and tips and find out more about the hosting industry.

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