Introduction #

If you need to assign more emails to your account, you may need to upgrade it to add more mailboxes. Your initial account comes with a minimum of 1 mailbox, unless you opted to include more. This knowledge base explains the process of adding new mailbox accounts.

• Go to the Hippo Portal by following this link: https://sales.hipposerve.co.uk/
• Login to the Hippo Portal

Select the Email Service #

• Go to the  menu and click on My Services

• Select the Hippo Pro Email service that you would like to manage.
• Click on the Manage Service button.

Go to Your Mailboxes (Mail Accounts) #

• Click on the Accounts Button

Upgrade Your Account #

• If there are not enough mailboxes on your account, when you go to assign emails, you will see the following message.

• To add more mailboxes, click on the “purchase additional mailboxes” button

Choose the Required Number of Mailboxes #

• In the dialogue box, select the number of mailboxes and/or other elements if available.

Confirm Your Selection #

• Confirm that the details are correct.
• The charge for the new mailbox will be prorated to your next billing cycle.
• Click on continue to place your order.

Assign Emails to the Mailbox #

• Once you have added the new mailbox(es), you can assign emails to them.
• Follow this knowledge base which explains how to assign emails.