Using Our Resources
Last Updated: 10/10/2021
It is important that we define our usage policy in terms of data storage and data bandwidth, especially when they are defined by us as unlimited or unmetered. We always have to bear in mind how the over usage of our service by one individual could affect the use of our services by our other customers.
1. How much disk space and bandwidth is included with my plan?
For packages supporting unmetered disk space or data transfer (bandwidth), we do not have defined limitations. These resources are “unmetered”, meaning you are not billed according to the amount of disk space or bandwidth used. While of course these resources are not infinite, we believe our customers should have all the resources necessary to build an online presence and 99.95% of customers will have more than enough disk space and bandwidth to meet their needs.
That said, we do require all customers to be fully compliant with our Acceptable Use Policy and utilise disk space and bandwidth in a manner consistent with the normal operation of a website. While rare, we occasionally constrain accounts utilising more resources than should be the case in the normal operation of a personal or small business website.
2. How do you determine “normal” operation?
We regularly examine customer bandwidth and disk space utilisation data in a series of statistical analyses and use the results to define “normal”. Although these tests vary from month to month, one thing remains constant: 99.95% of our customers fall into “normal” range. If your account’s bandwidth or disk space utilisation causes any concern, you will receive an email asking you to reduce usage. We strive to provide at least 48 hours notice to allow customers to make adjustments before we take any corrective action.
It is very rare for a customer to exceed normal usage while managing a website. Typically, customers only experience issues if they use their accounts for storage (for example large multimedia files) or file sharing. Our hosting services are not intended to support these activities, and in accordance with our Acceptable Use Policy your disk space and bandwidth usage must be integrated into the normal operation of a website. We offer various plans that better address high bandwidth and large storage requirements. Please contact us for details.
3. What constraints exist on websites, domain names, or email?
For plans or packages featuring unlimited websites, domains, or email accounts, we do not enforce any official limitations. Customers are able to utilise as many of these features as they wish. That said, these are of course not infinite resources and there are inherent maximums associated with the technology powering them. For example, while email account creation is unlimited, these rely on the file storage available on the account. Therefore customers need to be operating within the Acceptable Use Policy to ensure resources are available to fully enable email functionality. Customers operating within the Acceptable Use Policy have yet to come up against technical boundaries for email, domains, or websites.
Looking After Our Customers
Use our hassle free legal info dashboard below to browse through our various terms and conditions.
Terms & Conditions
General terms and conditions relating to the use of our services. You need to agree to these before we supply a service to you.
Acceptable Use Policy
Acceptable use when using our services, in terms of disk space and bandwidth and other conditions
Domain Names T&C's
Terms and conditions related to the purchase and use of domain names.
Cookie Policy
General terms and conditions relating to the use of our cookies on our website and sales interface.
Privacy Policy
How we ensure that customer and site visitor data is protected.
Charging Policy
Information relating to the charging of our services
Special Offer Policy
Information and terms relating to any special offers that are available with Hipposerve.
Usage Policy
Information and Terms relating to the usage of our services
Service Level Agreement (SLA)
Our SLA to our customers.
Address
Union House, 111 New Union Street
Coventry, West Midlands
CV1 2NT
Phone Number
+44 0330 043 1502
Anything Else?
Hipposerve - Hassle-Free FAQ's
Here are some answers to Frequently Asked Questions.
I already have a domain name, can I transfer this to you?
Yes, you can. There are different ways to do this depending on the type of domain name that you have, but our automated systems do most of the work for you. You will have to contact your existing domain registrar and tell them that you wish to move, and then our systems can do the rest. It takes a few days for the transfer to take place.
Can I upgrade a package, if I outgrow it?
Yes, you can automatically upgrade a package and you will be charged pro-rata from the time that you upgrade. If you are unsure what do do, just give us a call and we can go through the process with you.
Can I downgrade a package, if I am not using all the facilities?
Is is possible to downgrade all or hosting plans. However if you have purchased a 1 or 3 year discounted plans we will be unable to refund the difference and the price will be updated at the start of the next billing cycle. See our terms and conditions for further details.
What's the difference between shared hosting and other hosting plans
Shared hosting is a low-cost web hosting solution suitable for the vast majority of personal, community and small business websites. Whilst you have your own private space, resources are shared between other users on the server.
For customers with demanding or high traffic sites, or for those looking to host a web sites with faster speeds our Business Pro or VPS hosting is recommended. These are fully managed for you, and as always, hassle free.
What control panels does your hosting come with?
Our shared hosting plans all currently come with cPanel, which is perfect for managing all aspects of your website.
Our Business Pro plans come with a choice of Plesk or cPanel depending on your requirements.
Our VPS and Dedicated server solutions come with a range of control panels and software installation options suitable for individual needs. These can be customised for specific purposes by our Hippo Helper team.
How long does it take to set up an account?
It is worth remembering if you purchase a new domain name or transfer an existing name to us DNS propagation can take up to 72 hours. This is beyond our control.
What billing cycles do you offer?
On most of our products we offer monthly, annual or 3 year billing cycles.
In most cases, the longer the billing cycle, the more money you save.
Is my account backed up?
Whilst we backup our servers in the event of catastrophic failure, we do not provide these to customers to restore their services as a result of individual account failures.
We would always recommend that customers purchase one of our Hippo Care plans during the order process, which includes a full account nightly backup, with 30 day retention.
What payment methods do you accept?
We accept all major credit cards, direct debit and more than 50 different cryptocurrency coins.
We are also able to accept BACS payments by arrangement for annual or 3 yearly billing cycles only.
Can I resell my web space?
We offer specific hosting plans for web designers and developers who want to publish more than one website.
Significant savings can be had by signing up to one of these packages.
The more sites you add, the cheaper each site becomes!
We also take care of all the techie work, so you can get on with your design business
Can I have additional domains pointed at my account?
Yes, we actually recommend it. The more versions of your business name that you have parked or being used as an alias, the less chance there is of someone else using that name and passing themselves off as you.
All our packaged allow multiple domain name parking and our technical team will help you set it up.
Can I run an ecommerce site?
Of course, we support and are able to offer advice on a range of E-Commerce solutions.
