Protecting Your Data
Last Updated: 23/11/22
In order to communicate with you and to provide our products and services and related support, it may necessary for Hipposerve to transfer your personal data outside of the European Union. In such case, the data controller for this data for EU residents is Hipposerve Digital Services Limited trading as Hipposerve – Hassle-Free, having its registered offices at Hipposerve Digital Services Limited, Union House, 111 New Union Street, Coventry, CV1 2NT All questions or requests regarding the processing of data emailed to [email protected]
2. Collection of Personal Information
We collect information from you when you place an order for a service from Hipposerve Digital Services Limited, respond to a survey, fill out a form for pre/post sales assistance, open a support ticket, or your use of social media. Hipposerve Digital Services Limited is a domain registrar and web hosting service provider, we provide platforms for you to use such as email, web hosting and secure e-commerce. To fulfil requests for domain names, digital certificates or other products or services, you may be asked to enter your name, email address, physical address, phone number, credit card information and/or organisational details or other personal information.
2.1 domain name specific data As part of its duties as an domain name registrar, Hipposerve Digital Services Limited is required to provide certain information about customers who register domain names with Hipposerve Digital Services Limited to the relevant naming authority. This information will include personal data such as the customer’s name, address and telephone number.
The relevant naming authority will make such information available to the public through publicly accessible directories of owners of domain names.
It is a condition of the purchase of a domain name from Hipposerve Digital Services Limited that the customer agrees to the transfer of his/her personal data to the relevant naming authority and agrees to the naming authority making that personal data available on a public database. Hipposerve Digital Services Limited can provide its customers with details of the relevant naming authority on request.
3. Use of Personal Information
Your information, whether public or private, will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without your consent, other than for the purposes specified in below:
3.1 To process applications for Hipposerve Digital Services Limited products and services
Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.
3.2 To improve customer service
Your information helps us to more effectively respond to your pre/post sales requests and provide technical support.
3.3 To send renewal notices
The email address you provide for order processing may be used to send you renewal notices for your services.
3.4 To send periodic emails
In addition, we may send you periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
3.5 To tell you about our products and services
We may send you information about our products and services that may be of interest to you based on your use of other Hipposerve Digital Services Limited products and services.
4. Processing of Data and Consent
We will process your data for the purpose of performance of our contract with you or the legitimate interest of our business. In other cases, we will request your consent for the processing of the personal data you may submit. Your refusal to provide personal data to us for certain products and services may hinder us from fulfilling your order for those products or services. Also, if you deny or withdraw your consent to use personal data or opt out of receiving information about Hipposerve Digital Services Limited products and services this may result in you not being made aware of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
6. Use of application logs for diagnostics or to gather statistical information
Our servers automatically record information (“Application Log Data”) created by your use of our services. Application Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We use this information to diagnose fault, diagnose customer issues and improve our services. Except as stated in section 8 (Data Retention), we will either prune the Application Log Data every month, thus retaining the data from the previous 12 months.
7. Sharing of Information and Transfers of Data
We do not sell or trade your personal information to outside parties.
We may also transfer your personal data to trusted third parties in order to serve purposes that are specified in section 3 above. In circumstances where data is shared with such third parties, they are required to agree to confidentiality terms. This prohibits such third parties from selling, trading, using, marketing or otherwise distributing Hipposerve Digital Services Limited customer data.
We may also release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety. It is our policy to notify customers of requests for their data from law enforcement unless we are prohibited from doing so by statute or court order. Law enforcement officials who believe that notification would jeopardise an investigation should obtain an appropriate court order or other process that specifically precludes member notification.
We may also disclose your personal information to third parties who may take over the operation of our website or business or who may purchase any or all of our assets, including your personal information. We will contact you using the details you provide if there is any change in the person controlling your information.
8. Data Retention
The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 2 above or for a period specifically required by law or regulation that Hipposerve Digital Services Limited is obligated to follow.
Personal data used to fulfil verification of certain types of products such as SSL certificates and Domain names, and this data will be retained whilst you are an active customer for these purposes. Once a customer is no longer active data will be retained for 5 years, before being deleted.
Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.
After the retention period is over, Hipposerve Digital Services Limited securely disposes or anonymises your personal information in order to prevent loss, theft, misuse, or unauthorised access.
9. Opting out; Withdrawing consent
If at any time you would like to unsubscribe from receiving future periodic emails, we include unsubscribe instructions at the bottom of each email.
If Hipposerve Digital Services Limited is processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at one of the addresses shown below.
10. Access to your personal data
You are responsible for providing Hipposerve Digital Services Limited with true, accurate, current and complete personal information. You are also responsible to maintain and promptly update the information to keep it true, accurate, current and complete. You have the right to access and modify your personal data stored on Hipposerve Digital Services Limited systems. You can request to access or modify your personal information by logging into your customer control panel. We may require you to provide identification in order to verify the authenticity as the data subject.
If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future services.
11. How we protect your information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted in an encrypted format via Secure Socket Layer (SSL).
After a transaction, your transaction‐related information will be kept on file to meet audit requirements and facilitate renewals.
Hipposerve Digital Services Limited uses a reputable third party to process credit card payments and needs to provide credit card numbers and identifying financial data directly to the third party credit card processor. These processors are Stripe, PayPal and GoCardless Direct Debit. Such information is shared securely.
12. Follow relevant laws
Hipposerve Digital Services Limited commits itself to protect the personal information submitted by applicants and subscribers for its public certification services. Hipposerve Digital Services Limited declares to fully respect all rights established and laid out in European laws and operates within the limits of the: European Directive 95/46 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
13. Your rights In compliance with the UK & European Union rules on privacy
- you have the following rights established by law:
- You have the right to review your personal data that Hipposerve holds and check it for accuracy.
- You have the right to correct data in the case that errors may be found in our records.
- You have the right to request that any of your personal data be erased. i.e. right to be forgotten.
- You have the right to obtain and reuse use your personal data for your own purposes.
- You have the right to request that Hipposerve restrict the processing of your personal data under certain circumstances.
- You have the right to object to our processing of your personal data.
15. Contact Us
Data Protection Officer
Hipposerve Digital Services Limited
111, New Union Street,
+44 (0) 330 043 1502
From time to time, clients may need to provide us with passwords and login credentials for us to set up their services. The following Policy sets out what our clients can expect from us in terms of their password security, and our expectations from them.
- Never store your password or login credientials in human readable form
- Only use the password or login credentials for the purpose intended
- Delete all records and emails pertaining to the password or login credentials once the required task has been completed.
- Notify the client once the required task has been completed so that they can update their login credentials if necessary.
The Client Will:
- Send the password or login credentials to Hipposerve, using an encrypted form sending services, such as https://password.link
- Never send a password using email, or text messaging services.
- Change the password before sending it to Hipposerve.
Looking After Our Customers
Use our hassle free legal info dashboard below to browse through our various terms and conditions.
Terms & Conditions
General terms and conditions relating to the use of our services. You need to agree to these before we supply a service to you.
Acceptable Use Policy
Acceptable use when using our services, in terms of disk space and bandwidth and other conditions
Domain Names T&C's
Terms and conditions related to the purchase and use of domain names.
General terms and conditions relating to the use of our cookies on our website and sales interface.
How we ensure that customer and site visitor data is protected.
Information relating to the charging of our services
Special Offer Policy
Information and terms relating to any special offers that are available with Hipposerve.
Information and Terms relating to the usage of our services
Service Level Agreement (SLA)
Our SLA to our customers.
Union House, 111 New Union Street
Coventry, West Midlands
+44 0330 043 1502
Hipposerve - Hassle-Free FAQ's
Here are some answers to Frequently Asked Questions.
I already have a domain name, can I transfer this to you?
Yes, you can. There are different ways to do this depending on the type of domain name that you have, but our automated systems do most of the work for you. You will have to contact your existing domain registrar and tell them that you wish to move, and then our systems can do the rest. It takes a few days for the transfer to take place.
Can I upgrade a package, if I outgrow it?
Yes, you can automatically upgrade a package and you will be charged pro-rata from the time that you upgrade. If you are unsure what do do, just give us a call and we can go through the process with you.
Can I downgrade a package, if I am not using all the facilities?
Is is possible to downgrade all or hosting plans. However if you have purchased a 1 or 3 year discounted plans we will be unable to refund the difference and the price will be updated at the start of the next billing cycle. See our terms and conditions for further details.
What's the difference between shared hosting and other hosting plans
Shared hosting is a low-cost web hosting solution suitable for the vast majority of personal, community and small business websites. Whilst you have your own private space, resources are shared between other users on the server.
For customers with demanding or high traffic sites, or for those looking to host a web sites with faster speeds our Business Pro or VPS hosting is recommended. These are fully managed for you, and as always, hassle free.
What control panels does your hosting come with?
Our shared hosting plans all currently come with cPanel, which is perfect for managing all aspects of your website.
Our Business Pro plans come with a choice of Plesk or cPanel depending on your requirements.
Our VPS and Dedicated server solutions come with a range of control panels and software installation options suitable for individual needs. These can be customised for specific purposes by our Hippo Helper team.
How long does it take to set up an account?
It is worth remembering if you purchase a new domain name or transfer an existing name to us DNS propagation can take up to 72 hours. This is beyond our control.
What billing cycles do you offer?
On most of our products we offer monthly, annual or 3 year billing cycles.
In most cases, the longer the billing cycle, the more money you save.
Is my account backed up?
Whilst we backup our servers in the event of catastrophic failure, we do not provide these to customers to restore their services as a result of individual account failures.
We would always recommend that customers purchase one of our Hippo Care plans during the order process, which includes a full account nightly backup, with 30 day retention.
What payment methods do you accept?
We accept all major credit cards, direct debit and more than 50 different cryptocurrency coins.
We are also able to accept BACS payments by arrangement for annual or 3 yearly billing cycles only.
Can I resell my web space?
We offer specific hosting plans for web designers and developers who want to publish more than one website.
Significant savings can be had by signing up to one of these packages.
The more sites you add, the cheaper each site becomes!
We also take care of all the techie work, so you can get on with your design business
Can I have additional domains pointed at my account?
Yes, we actually recommend it. The more versions of your business name that you have parked or being used as an alias, the less chance there is of someone else using that name and passing themselves off as you.
All our packaged allow multiple domain name parking and our technical team will help you set it up.
Can I run an ecommerce site?
Of course, we support and are able to offer advice on a range of E-Commerce solutions.