We are pleased to say at Hipposerve, that we treat your data with the respect it deserves. All clients have the ability to request deletion of their information, request amendments to their information, request a copy if all the information we hold and request to review their information. This can also be managed by the client via their Client Portal.
In order to communicate with you and to provide our products and services and related support, it may necessary for Hipposerve to transfer your personal data outside of the European Union. In such case, the data controller for this data for EU residents is Hipposerve Digital Services Ltd trading as Hipposerve, having its registered offices at Hipposerve Digital Services Ltd, Union House, 111 New Union Street, Coventry, CV1 2NT All questions or requests regarding the processing of data emailed to [email protected]
2. Collection of Personal Information
We collect information from you when you place an order for a Hipposerve product, respond to a survey, fill out a form for pre/post sales assistance, open a support ticket, or your use of social media. Hipposerve is a domain registrar and web hosting service provider, we provide platforms for you to use such as email, web hosting and secure e-commerce. To fulfil requests for domain names, digital certificates or other products or services, you may be asked to enter your name, email address, physical address, phone number, credit card information and/or organisational details or other personal information.
2.1 domain name specific data As part of its duties as an domain name registrar, Hipposerve is required to provide certain information about customers who register domain names with Hipposerve to the relevant naming authority. This information will include personal data such as the customer’s name, address and telephone number.
The relevant naming authority will make such information available to the public through publicly accessible directories of owners of domain names.
It is a condition of the purchase of a domain name from Hipposerve that the customer agrees to the transfer of his/her personal data to the relevant naming authority and agrees to the naming authority making that personal data available on a public database. Hipposerve can provide its customers with details of the relevant naming authority on request.
3. Use of Personal Information
Your information, whether public or private, will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without your consent, other than for the purposes specified in below:
3.1 To process applications for Hipposerve products and services
Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.
3.2 To improve customer service
Your information helps us to more effectively respond to your pre/post sales requests and provide technical support.
3.3 To send renewal notices
The email address you provide for order processing may be used to send you renewal notices for your services.
3.4 To send periodic emails
In addition, we may send you periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
3.5 To tell you about our products and services
We may send you information about our products and services that may be of interest to you based on your use of other Hipposerve products and services.
4. Processing of Data and Consent
We will process your data for the purpose of performance of our contract with you or the legitimate interest of our business. In other cases, we will request your consent for the processing of the personal data you may submit. Your refusal to provide personal data to us for certain products and services may hinder us from fulfilling your order for those products or services. Also, if you deny or withdraw your consent to use personal data or opt out of receiving information about Hipposerve products and services this may result in you not being made aware of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
6. Use of application logs for diagnostics or to gather statistical information
Our servers automatically record information (“Application Log Data”) created by your use of our services. Application Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We use this information to diagnose and improve our services. Except as stated in section 8 (Data Retention), we will either prune the Application Log Data every month, thus retaining the data from the previous 12 months.
7. Sharing of Information and Transfers of Data
We do not sell or trade your personal information to outside parties.
We may also transfer your personal data to trusted third parties in order to serve purposes that are specified in section 3 above. In circumstances where data is shared with such third parties, they are required to agree to confidentiality terms. This prohibits such third parties from selling, trading, using, marketing or otherwise distributing Hipposerve customer data.
We may also release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety. It is our policy to notify customers of requests for their data from law enforcement unless we are prohibited from doing so by statute or court order. Law enforcement officials who believe that notification would jeopardise an investigation should obtain an appropriate court order or other process that specifically precludes member notification.
We may also disclose your personal information to third parties who may take over the operation of our website or business or who may purchase any or all of our assets, including your personal information. We will contact you using the details you provide if there is any change in the person controlling your information.
8. Data retention
The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 2 above or for a period specifically required by law or regulation that Hipposerve is obligated to follow.
Personal data used to fulfil verification of certain types of products such as SSL certificates and Domain names, and this data will be retained whilst you are an active customer for these purposes. Once a customer is no longer active data will be retained for 5 years, before being deleted.
Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.
After the retention period is over, Hipposerve securely disposes or anonymises your personal information in order to prevent loss, theft, misuse, or unauthorised access.
9. Opting out; withdrawing consent
If at any time you would like to unsubscribe from receiving future periodic emails, we include unsubscribe instructions at the bottom of each email.
If Hipposerve is processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at one of the addresses shown below.
10. Access to your personal data
You are responsible for providing Hipposerve with true, accurate, current and complete personal information. You are also responsible to maintain and promptly update the information to keep it true, accurate, current and complete. You have the right to access and modify your personal data stored on Hipposerve systems. You can request to access or modify your personal information by logging into your customer control panel. We may require you to provide identification in order to verify the authenticity as the data subject.
If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future services.
11. How we protect your information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted in an encrypted format via Secure Socket Layer (SSL).
After a transaction, your transaction‐related information will be kept on file to meet audit requirements and facilitate renewals.
Hipposerve uses a reputable third party to process credit card payments and needs to provide credit card numbers and identifying financial data directly to the third party credit card processor. These processors are Stripe, PayPal and GoCardless Direct Debit. Such information is shared securely.
12. Follow relevant laws
Hipposerve commits itself to protect the personal information submitted by applicants and subscribers for its public certification services. Hipposervedeclares to fully respect all rights established and laid out in European laws and operates within the limits of the: European Directive 95/46 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
13. Your rights In compliance with the European Union rules on privacy
you have the following rights established by law:
You have the right to review your personal data that Hipposerve holds and check it for accuracy.
You have the right to correct data in the case that errors may be found in our records.
You have the right to request that any of your personal data be erased. i.e. right to be forgotten.
You have the right to obtain and reuse use your personal data for your own purposes.
You have the right to request that Hipposerve restrict the processing of your personal data under certain circumstances.
You have the right to object to our processing of your personal data.
15. Contact Us
Data Protection Officer
Hipposerve Digital Services Ltd
111, New Union Street,
+44 (0) 330 043 1502