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Hipposerve Knowledge base

DNS Records

In order for emails to “find” your mailboxes, you must complete the Hippo Mail DNS Configuration where your domain name is registered. In most cases, this will be setup automatically when you create your account. However, if you are using a third party DNS service, you may need to enter these details manually.

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Introduction

This Document refers to the DNS settings for our Hippo Pro Mail + Productivity Only

In order for emails to “find” your mailboxes, you must complete the Hippo Mail DNS Configuration where your domain name is registered and this information to the DNS Records. In most cases, this will be setup automatically when you create your account. However, if you are using a third party DNS service, you may need to enter these details manually. This only needs to be done once per account. If you add further mailboxes in the future, you do not need to repeat this setup.

We appreciate that if you have never done this before, it can be quite daunting, which is why we offer a free set up service for your DNS records. If you wish to take advantage of this service, please make a request to add your email DNS records here https://help.hipposerve.co.uk.

Important Notes:

  • If your domain name is registered with Hipposerve, we can add these records without further information from you.
  • If your domain is registered with a third party, in order to add the DNS records, we may require login credentials.
  • It can take up to 24 hours for changes to the DNS to take effect, although it is usually much quicker.

If you wish to set up the DNS records yourself, please use the settings below


MX Records

MX records tell the world which server should receive the e-mails sent to your domain and deliver them to the specified e-mail provider, straight to your mailbox.

You can usually edit the MX records for your domain from the same Control Panel you use for managing your DNS. You can safely keep your website hosted with another provider and only use our hosting services for the e-mail.

You should first remove all other MX records and then add the following, with the specified preference (the Host value is usually ‘@’)

Type Host Points to Priority / Preference
MX @ mx001.cloudus.rs.oxcs.net 10
MX @ mx002.cloudus.rs.oxcs.net 10
MX @ mx003.cloudus.rs.oxcs.net 10
MX @ mx004.cloudus.rs.oxcs.net 10

 


SPF Record

The SPF record helps with email delivery and reduces the chances of any emails you send being marked as spam. The SPF will help with your e-mail deliverability because it specifies a list of authorized hosts that can send e-mails on behalf of a domain.

First, check for any existing TXT records with SPF.

If you don’t have an existing SPF record:
You must add a TXT record with the following value (the host value is usually ‘@’):

Type Host TXT Value
TXT @ v=spf1 include:spf.cloudus.rs.oxcs.net ~all

 

If you already have an existing SPF record:

You should edit it and insert include:emailarray.com before the final -all directive