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Hipposerve Knowledge base

DNS Configuration

In order for emails to “find” your mailboxes, you need to set up some DNS records, where your domain name is registered. This only needs to be done once per account. If you add further mailboxes in the future, you do not need to repeat this setup.

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DNS Configuration


In order for emails to “find” your mailboxes, you must complete the Hippo Mail DNS Configuration where your domain name is registered. This only needs to be done once per account. If you add further mailboxes in the future, you do not need to repeat this setup.

We appreciate that if you have never done this before, it can be quite daunting, which is why we offer a free set up service for your DNS records. If you wish to take advantage of this service, please make a request to add your email DNS records here https://help.hipposerve.co.uk.

Important Notes:

  • If your domain name is registered with Hipposerve, we can add these records without further information from you.
  • If your domain is registered with a third party, in order to add the DNS records, we may require login credentials.
  • It can take up to 24 hours for changes to the DNS to take effect, although it is usually much quicker.

If you wish to set up the DNS records yourself, please use the settings below

MX Records

MX records tell the world which server should receive the e-mails sent to your domain and deliver them to the specified e-mail provider, straight to your mailbox.

You can usually edit the MX records for your domain from the same Control Panel you use for managing your DNS. You can safely keep your website hosted with another provider and only use our hosting services for the e-mail.

You should first remove all other MX records and then add the following, with the specified preference (the Host value is usually ‘@’)

Type Host Points to Priority / Preference
MX @ mx.emailarray.com 5
MX @ mx2.emailarray.com 10


Webmail Record

To access your webmail using a custom URL, you must configure CNAME records within your domain for the webmail host. You must delete any existing webmail records before you add this new record.

You must create:

Type Host Points to your Webmail URL will be
CNAME webmail webredirect.emailarray.com webmail.<yourdomain.co.uk>


SPF Record

The SPF record helps with email delivery and reduces the chances of any emails you send being marked as spam. The SPF will help with your e-mail deliverability because it specifies a list of authorized hosts that can send e-mails on behalf of a domain.

First, check for any existing TXT records with SPF.

If you don’t have an existing SPF record:
You must add a TXT record with the following value (the host value is usually ‘@’):

Type Host TXT Value
TXT @ v=spf1 include:emailarray.com -all

If you already have an existing SPF record:

You should edit it and insert include:emailarray.com before the final -all directive

DKIM Records

DKIM is another tool that improves the deliverability of your emails. DKIM is an e-mail authentication method designed to detect forged sender addresses in e-mails, a technique often used in phishing and e-mail spam.

Each DKIM record is unique to your domain name, so you must first generate one, by following this knowledge base article.

Type Host TXT Value
TXT _<generated host key> _<generated DKIM Key>

Important: The DKIM Host key and TXT Key are very long. Copy and Paste these carefully.

Auto Discover Records

These simplify the configuration of modern e-mail clients such as Outlook and Thunderbird, as well as all your mobile devices. The  Autodiscover & Autoconfig web services to help configure these clients automatically. You have to add two *A* records in the DNS for your domain:

Hippo Mail Pro & Hippo Mail Pro Enhanced Accounts


Type Host Points To
A Record autodiscover
A Record autoconfig