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Home » Hipposerve » About Us

About Us

Who We Are

About Us – A Wealth of Experience Across the Industry

About Us – The individuals working for Hipposerve individually have over 20 years experience of the industry each, either on the technical side, in support or in sales. This wealth of expertise across the industry makes us ideally placed to serve our customers.

Having experienced first hand poor customer services from a number of different hosting providers, customer satisfaction became the number one priority when we founded the company.

Our aim is to make your hosting experience as straightforward as possible, so you can get . on with using your site as a promotion tool, or concentrating on your business.

Let’s face it, the technical part of web hosting is rather tricky – far more tricky than it needs to be. At Hipposerve we strive to shield you from this so you can get  on with deploying your website in whatever manner you choose and get on with running your business.
We offer 24/7 online support and telephone support from 8am to 8pm Monday to Friday. Whilst we can never tell how long a problem will take to fix, we aim to contact you within 45 minutes of an online ticket being raised to give you an estimate.

Our Mission Statement

  • Customer support and satisfaction comes before anything else
  • We have a road map for sustainability and carbon neutrality
  • We will continue to invest and adapt within the fast paces changes of the industry
  • To develop as a team in order to enhance customer experience

Our Vision

 We want everyone to be able to enjoy reliable and fast web hosting backed up with outstanding and personal customer support.

 

Working for Hipposerve is great. We have a great team that are passionate about our customers. Our customers really appreciate the personal support they receive throughout their journey with us"

Lucy Jackson – Sales / Marketing

"Every day there is a new challenge working at Hipposerve - but in a good way. It is a great team to work for, with a fantastic work ethic and respect for our customers."

Jason Tedale – Accounts / Sales

"Every day is a busy day in the technical support department. We spend a lot of time working with our customers on their issues, to make sure that everyone is satisfied with the outcome. "

Toby Sanders – Technical Support / Sales

WHo We Are

Our Team

Tom Hartwell

Tom Hartwell

Founder / Technical Support

Jason Tedale

Jason Tedale

Co Founder / Technical Support

Lucy Jackson

Lucy Jackson

Sales / Marketing

Toby Sanders

Toby Sanders

Technical Support / Sales

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