It is easy to get in touch with us here at Hipposerve.
In addition to being able to phone up from 8am until 8pm, you can also get hold of a Hippo Helper 24/7 via our online support, or by using the live chat widget on our website.
+44 (0) 330 043 1502
Union House, 111 New Union Street, Coventry, CV1 2NT, United Kingdom
Get in Touch
Got a website Problem? Contact a Hippo Helper!
You can get in touch with us 24/7 via our online support system. SImply open a new ticket and we will be with you as soon as we can.
Call: +44 (0) 330 043 1502
Frequently Asked Questions
I already have a domain name, can I transfer this to you?
Yes, you can. There are different ways to do this depending on the type of domain name that you have, but are automated systems do most of the work for you. You will have to contact your existing domain registrar and tell them that you wish to move, and then our systems can do the rest. It takes a few days for the transfer to take place.
Can I upgrade a package, if I out grow it.
Yes, you can automatically upgrade a package and you will be charged pro-rata from the time that you upgrade.
Can I downgrade a package, if I am not using all the facilities.
Is is possible to downgrade, if you have completed the contract term. (for example 1 year. If you downgrade before completing the contract term you will be charged the remainder for that term. See our terms and conditions for further details. Thgere may also be a small admin charge.
What's the difference between shared hosting and VPS plans
Shared Hosting is a regular low-cost web hosting solution suitable for the vast majority of personal, community and small business web sites.
For customers with demanding or high traffic sites, or for those looking to host a web sites with faster speeds VPS hosting is recommended. These are fully managed for you, so all you need to worry about is getting your website on there.
We'd recommend our Business hosting plans for e-commerce stores, high traffic sites, or for those customers who want to increase their speed rankings in google.
What control panels does your hosting come with?
Our shared hosting plans all currently come with cPanel, which is very easy to use and does about everything you need to do. Our VPS plans have a choice, you can choose the cheaper Interworx or cPanel for your server.
How long does it take to set up an account
Shared hosting is set up automatically as soon as you make payment. Some of our options require manual settings to be made by our technicians and they have upto a 48 hour lead time. Oru VPS servers also take between 24 and 48 hours to set up.
It is worth remembering if you purchase a new domain name or transfer an existing name to us DNS propagation can take up to 72 hours. This is beyond our control.
What billing cycles do you offer?
We offer monthly billing cycles for all our hosting plans. In addition you can make huge savings if you choose one of our longer billing cycles and pay in advance.
Quarterly - 2.5%
Semi-Annually - 5%
Annually - 20%
Biennially - 30%
Triennially - 40%
Is my account backed up?
We take an automatic backup on a daily basis for all accounts. The automated backups we take are mainly for the purposes of full server restoration, and as per our terms and conditions, we do not guarantee the availability of these backups.
We would always recommend that customers purchase our professional backup solution which is provided CodeGuard. This can be added during the order process.
Customers choosing a managed Wordpress option, also have professional backup included as part of the price.
What payment methods do you accept?
We accept all major credit cards through our Stripe merchant gateway. We also accept Paypal and Direct Debit.
Can I resell my space?
We offer specific hosting plans for web designers and developers who want to publish more than one website. Significant savings can be had by signing up to one of these packages. The more sites you add, the cheaper each site becomes! We also take care of all the techie work, so you can get on with your design business.
Can I have additional domains pointed at my account?
Yes, we actually recommend it. The more versions of your business name that you have parked or being used as an alias, the less chance there is of someone else using that name and passing themselves off as you. All our packaged allow multiple domain name parking.
Can I run an ecommerce site?
Yes, our one-click installation solution, was a number of different E-commerce options. You can also host a Woo Commerce plugin on a wordpress site, our use of Weebly sitebuilder in order to build your shop front.